Ivan Liggins
Las Vegas,NV
Summary
Dynamic sales professional with a proven track record at Ashley Furniture Homestore, excelling in customer relationship building and strategic sales development. Leveraging strong negotiation tactics and product knowledge, consistently exceeded sales goals while enhancing customer satisfaction through tailored solutions and exceptional service. Committed to Learning more about sales and delivering customer satisfaction, driving revenue growth and fostering long-term client partnerships.
Overview
2
2
years of professional experience
Work History
Cook
Zupas Cafe
Las Vegas, NV
03.2024 - 06.2024
- Prepared and cooked menu items following established recipes and presentation standards.
- Maintained cleanliness of kitchen equipment and workstations to ensure compliance with safety regulations.
- Assisted in inventory management by tracking stock levels and notifying supervisors of shortages.
- Collaborated with team members to optimize workflow during busy service periods, enhancing efficiency.
Drive-Thru Cashier
Wendy’s
Las Vegas, NV
06.2024 - 09.2024
- Processed customer orders accurately and efficiently at drive-thru window.
- Handled cash transactions, ensuring accurate register balance during shifts.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to meet health standards.
Drive-Thru Cashier
McDonald's
Las Vegas, NV
09.2024 - 02.2025
- Collaborated with team members to improve service speed during peak hours.
- Assisted in training new staff on operational procedures and customer service protocols.
- Monitored inventory levels, notifying management of low stock items as needed.
- Adapted quickly to changing situations, ensuring smooth workflow in fast-paced environment.
Sales Representative
Ashley Furniture Homestore
Las Vegas
03.2025 - 12.2025
- Cultivated relationships with customers to enhance satisfaction and drive repeat business.
- Assisted in managing inventory levels, ensuring product availability for customer needs.
- Conducted product demonstrations to educate customers on features and benefits.
- Collaborated with team members to achieve sales goals and improve store performance.
- Provided exceptional service by addressing customer inquiries and resolving issues promptly.
- Maintained up-to-date knowledge of product offerings, promotions, and industry trends.
- Supported marketing initiatives by creating visually appealing displays to attract customers.
- Analyzed sales reports to identify trends and recommend improvements for future strategies.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Utilized social media platforms to engage with potential customers and build brand awareness.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Implemented CRM tools to track customer interactions and sales progress.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Exceeded sales targets through effective planning and goal setting.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales and service agreements.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Consulted with businesses to supply accurate product and service information.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Developed, maintained and utilized diverse client base.
- Contributed to event marketing, sales and brand promotion.
- Stayed current on company offerings and industry trends.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Recorded accurate and efficient records in customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Presented professional image consistent with company's brand values.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Met existing customers to review current services and expand sales opportunities.
- Maintained current knowledge of evolving changes in marketplace.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Built diverse and consistent sales portfolio.
Education
High School Diploma -
Beacon Academy
Las Vegas, NV04.2026
Skills
Customer service
Customer relations
Customer relationship building
Interpersonal communication skills
Relationship building
Sales expertise
Product and service knowledge
Sales presentations
Sales closing
Sales strategy development
Complex Problem-solving
Sales development
Product and service sales
Customer retention
Client service
Negotiation tactics
Upselling and cross selling
Objection handling
Relationship selling
Sales consultation
Customer needs assessment
Process improvement
Performance improvement
Strategic planning
Strategy development
Performance tracking
Closing techniques
Revenue generation
Competitor research
Retention strategies
Personnel training
Time management
Customer experience enhancement
Client engagement
Social media marketing
Relationship management
Event participation
Value-based selling
Product knowledge
Attention to detail
Win-loss analysis
Team leadership
Product management and pricing
Networking techniques
Closing sales
Exceeds sales goals
Contact follow-up
Timeline
Sales Representative
Ashley Furniture Homestore
03.2025 - 12.2025
Drive-Thru Cashier
McDonald's
09.2024 - 02.2025
Drive-Thru Cashier
Wendy’s
06.2024 - 09.2024
Cook
Zupas Cafe
03.2024 - 06.2024
High School Diploma -
Beacon Academy