Ivan lopez
Crandall
Summary
Dedicated and adaptable professional with hands-on experience in manual labor and equipment operation. Demonstrates strong interpersonal skills and a solution-focused approach to customer resolution, enhancing satisfaction rates. Leverages organizational abilities to foster team collaboration and support business objectives.
Overview
14
14
years of professional experience
Work History
Customer Resolution Specialist
Acuity Brands Lighting
Dallas
02.2020 - 03.2026
- Coordinated cross-department efforts to resolve customer issues, enhancing overall customer satisfaction.
- Escalated unresolved issues to management, facilitating timely investigations and resolutions.
- Utilized problem-solving skills to navigate challenging customer situations.
- Collaborated with sales teams to ensure accurate order processing and fulfillment.
- Addressed inquiries from internal teams regarding customer needs, ensuring alignment and support for customer service initiatives.
- Performed data entry tasks for customer accounts and transactions efficiently.
- Participated in team meetings to discuss new processes for resolving customer issues.
Distribution Team Leader
Acuity Brands Lighting
Dallas
05.2017 - 02.2020
- Coordinated team activities to ensure timely product shipments and improve delivery efficiency.
- Led daily operations in a fast-paced distribution center to maximize productivity.
- Trained new employees on safety protocols and operational procedures for compliance.
- Implemented process improvements to enhance overall workflow efficiency.
- Monitored inventory levels to ensure effective stock management and reduce shortages.
- Conducted regular safety audits to uphold workplace standards and mitigate risks.
- Managed equipment maintenance schedules, ensuring optimal performance at all times.
- Enforced safe working conditions by closely monitoring warehouse activities.
Transportation Clerk
Acuity Brands Lighting
Dallas
01.2015 - 05.2017
- Coordinated transportation logistics for product shipments and deliveries to ensure efficiency.
- Managed documentation for incoming and outgoing freight shipments, maintaining accuracy.
- Communicated with carriers to schedule timely pickups and deliveries as per customer demands.
- Processed freight claims, resolving shipping discrepancies promptly to minimize delays.
- Collaborated with warehouse team to optimize loading and unloading procedures effectively.
- Maintained accurate records of shipping schedules and delivery confirmations for tracking.
- Scheduled pick-up and delivery times with freight forwarders, aligning with customer requirements.
- Utilized problem-solving skills to address issues arising during transit promptly.
Distribution Associate
Acuity Brands Lighting
Dallas
07.2012 - 01.2015
- Efficiently operated material handling equipment for product movement within warehouse.
- Maintained accurate inventory records through warehouse management systems.
- Inspected incoming and outgoing shipments for quality assurance.
- Collaborated with team members to ensure timely order fulfillment and shipping deadlines.
- Executed regular cycle counts to uphold inventory accuracy.
- Organized and distributed merchandise to designated areas in warehouse.
- Packaged items with appropriate materials to prevent damage during shipping.
- Communicated effectively with supervisors regarding inventory levels and workflow issues.
- Moved trailers within a warehouse/distribution yard
Education
High School Diploma -
Lewisville High School
Lewisville, TX05-2009
Skills
- Customer satisfaction and issue resolution
- Client management
- Data entry and order processing
- Intermediate Excel proficiency
- Intermediate Oracle proficiency
- Intermediate Kanban knowledge
- Forklift and yard jockey experience
- Effective communication skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Resolution Specialist
Acuity Brands Lighting
02.2020 - 03.2026
Distribution Team Leader
Acuity Brands Lighting
05.2017 - 02.2020
Transportation Clerk
Acuity Brands Lighting
01.2015 - 05.2017
Distribution Associate
Acuity Brands Lighting
07.2012 - 01.2015
High School Diploma -
Lewisville High School