Crystal Patrick
Roanoke,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Goal oriented worker with outstanding knowledge.
Overview
12
12
years of professional experience
Work History
CUSTOMER RESOLUTION SPECIALIST
Allstate Insurance Company
Roanoke, VA
04.2017 - Current
- Identify and assess customer’s needs quickly and accurately.
- Subject matter expert at resolving complex customer and agency inquiry complaints.
- Provide exceptional customer service by leveraging extensive knowledge of products, services and while creating a positive experience.
- Trustworthy liaison between customers and internal departments
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Department of Insurance
Allstate Insurance Company
Roanoke, VA
04.2013 - 04.2017
- Maintained high standards of customer service by building relationships with clients
- Responded to customer request swiftly to resolve issues and answer questions
- Respond to written request of what took place
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Finalized responses and collected necessary documents.
CUSTOMER RESOLUTION SPECIALIST
Allstate Insurance Company
Roanoke, VA
04.2010 - 04.2013
- Resolve Customer Complaints and drive customer experience
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of productions and services
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and provided back up for resolution representatives.
- Effectively communicated with customers about account changes and guidelines.
Education
Business Management Associates -
National Business College
05.2001
Skills
- Problem Resolution
- Interpersonal Communication Skills
- Customer Retention Strategies
- Call Documentation
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Scheduling and Coordinating
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Knowledge Base
- Clear Written Communication Skills
- Team-Oriented and Cooperative
Timeline
CUSTOMER RESOLUTION SPECIALIST
Allstate Insurance Company
04.2017 - Current
Department of Insurance
Allstate Insurance Company
04.2013 - 04.2017
CUSTOMER RESOLUTION SPECIALIST
Allstate Insurance Company
04.2010 - 04.2013
Business Management Associates -
National Business College
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