Ivan Madaris
Supply Chain/E-Commerce
Houston,TX
Summary
Accomplished Fulfillment & Supply Chain Operations Leader with over 10 years of experience in high-volume e-commerce fulfillment and logistics. Expertise in launching fulfillment nodes and driving continuous improvement initiatives across safety, productivity, and quality metrics. Skilled in managing cross-functional teams and 3PL partnerships, with a focus on strategic operational planning and talent development to enhance performance and scalability.
Overview
12
12
years of professional experience
2
2
Certifications
1
1
Language
Work History
Area Manager
Chewy
Houston, Texas
02.2025 - Current
- Achieved the fastest Gen 2 E-Commerce Last Mile launch in the network, shipping 3% more units than the closest comparable launch — demonstrating exceptional operational readiness, strategic planning, and flawless Day 1 execution
- Managed end-to-end last-mile fulfillment operations for a newly launched Gen 2 node, overseeing a team of 60 outbound associates and consistently processing 45,000–50,000 shipped units per shift
- Owned and delivered critical network KPIs include pallet flow rates, case flow rates, and aging container metrics, achieving a Top 3 network ranking for ensuring customers receive the promise of two-day delivery
- Managed 3PL partnership with FedEx to coordinate last-mile delivery execution, ensuring seamless handoffs, service level compliance, and consistent fulfillment of two-day delivery commitments to end customers
- Drove continuous improvement initiatives across last-mile operations, optimizing pallet and case workflows to reduce aging containers and improve overall throughput velocity
- Developed and promoted 2 Tier-1 associates into Lead roles within their first 6 months, demonstrating a strong commitment to talent development, succession planning, and building high-performing teams
- Collaborated cross-functionally with FedEx, transportation, inbound, and network planning teams to maintain service level commitments, cost targets, and customer experience standards
Operations Manager II
Amazon
Houston, Texas
01.2020 - 01.2025
- Managed end-to-end e-commerce fulfillment operations — including inbound receiving, sort, pick, pack, and outbound — achieving throughput of 400,000+ units per shift by Q3 of launch in IAH3 (Houston) facility launch
- Owned and delivered operational KPIs across safety, productivity, quality, and cost, achieving #1 ranked outbound shift in the Amazon IXD network for three consecutive quarters
- Drove 6% improvement in Operational Efficiency (OE) by restructuring workflows and directly managing 3 Area Managers on an underperforming shift within a 3-month turnaround period
- Implemented data-driven metric frameworks (OE, Cost, Productivity Rate) that transformed shift ranking from last to first across all 5 tracked KPIs, directly reducing cost-per-unit and improving service levels
- Led peak season capacity planning and labor scaling strategies, setting a Sort department weekly record of 1.5M units over a 4-day period
- Established clear goals, performance expectations, and feedback loops for direct reports, developing and promoting 10 frontline associates — 3 to Area Manager (L4) and 7 to Process Assistant (L3)
- Collaborated cross-functionally with inbound, transportation, and finance teams to align throughput targets, labor planning, and cost goals, leveraging third-party partners to support network-wide operations
- Developed and implemented SOPs and training documentation for launch operations, ensuring safety compliance and full operational readiness from Day 1
Acquisitions Analyst
Josh DeShong Real Estate
Dallas, Texas
01.2018 - 01.2020
- Managed end-to-end acquisition pipeline for a real estate hedge fund, acquiring 100+ properties in Year 1 with an average gross profit of $35K per unit
- Applied financial modeling, market analysis, and due diligence frameworks to maximize ROI and optimize portfolio performance
Business Broker
ANA Brokers
Dallas, Texas
01.2016 - 01.2018
- Conducted comprehensive financial analysis including P&L statements, balance sheets, and income statements to assess business valuation and support deal closings ranging from $40K to $1M+
- Secured SBA lending and bank financing for clients, ensuring smooth transaction completion and full stakeholder alignment
Production Supervisor
Danone
Dallas, Texas
01.2015 - 01.2017
- Supervised Night Shift A and C crews across 6 production lines, managing scheduling, coaching, disciplinary actions, and payroll for 50 associates
- Facilitated startup operations for two new crews on highly automated production lines, ensuring safety compliance and throughput targets were met from Day 1
- Drove workforce development programs that improved associate performance and reduced downtime through targeted coaching and SOP implementation
- Maintained strict adherence to safety and compliance standards across all production lines, achieving zero lost-time incidents during tenure
Line Manager (Monster Energy Line)
Keurig Dr Pepper
Irving, Texas
01.2014 - 01.2015
- Managed scheduling, training, and development of 12 operators and 3 mechanics across 1st and 2nd shift, improving line efficiency and overall team performance
- Managed scheduling, training, and development of 12 operators and 3 mechanics across 1st and 2nd shift, enhancing line efficiency and team performance
- Implemented package changeover processes for 3 can sizes and 4 package configurations, increasing operational flexibility and reducing changeover time
Education
Bachelor of Science - Business Administration, Economics & Management
Lane College
Jackson, TN01-2008
Skills
- Supply Chain & Fulfillment
- Fulfillment Management
- Inventory & Capacity Planning
- Peak Season Planning
- Inbound / Outbound Operations
- Operations Management
- Cost Optimization
- Budget management
- Lean Six Sigma
- Root cause analysis
- Process enhancement
- Data-driven decisions
- Cross-Functional Collaboration
- Workforce Development
- SOP training
Certification
Lean Six Sigma White Belt
Timeline
Area Manager
Chewy
02.2025 - Current
Operations Manager II
Amazon
01.2020 - 01.2025
Acquisitions Analyst
Josh DeShong Real Estate
01.2018 - 01.2020
Business Broker
ANA Brokers
01.2016 - 01.2018
Production Supervisor
Danone
01.2015 - 01.2017
Line Manager (Monster Energy Line)
Keurig Dr Pepper
01.2014 - 01.2015
Bachelor of Science - Business Administration, Economics & Management
Lane College