Ivan Madrigal Morales

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Managed to qualify for a closing rate of sales from 28% to 40% per week.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• After some low periods of sales, got coaching to increase sales 15%/day
• Worked flexible hours; night, weekend, and holiday shifts.
• Maintained energy and enthusiasm in fast-paced environment.
• Improved operations through consistent hard work and dedication.

Dedicated to check online applications, verify data, and maintain communication of the quotes on 40 different products and services in the USA for first time leads. Prepare emails to check if they were interested in prices. Handle customer service during confirmation calls. Offered Upsells and Cross Sells in less time.

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Actively listened to customers, handled concerns quickly and done upsell - cross sells

• Provide excellent level of Satisfaction of 90% or greater per week in solving technical problems of Kindle Line and Fire Tablets, USA/Canada.
• I developed technical communication skills and simplify processes. With much dedication and enthusiasm, improved customer experience.
• Participated in innovation teamworks during ambiguous situations, with versatility.

• Tech Support for Comcast Customers. Was able to assist on phone to support current Comcast customers with troubleshooting cable and DSL Internet services, plus more.
• Provided excellent level of customer satisfaction of 90% or greater.
• Developed technical communication skills and simplified processes
• Troubleshooted issues related to services delivered and products.