IVAN MARTINEZ
Chicago,IL
Summary
I bring a diverse background with extensive experience in several key areas. My expertise includes customer support security, where I’ve honed skills in ensuring client safety and satisfaction. I’ve also worked in guard services, providing reliable and efficient security solutions.
In the food industry, my roles have ranged from food operations to handling, ensuring that all processes meet high standards of quality and safety. My background in airline ramp operations has equipped me with the knowledge and skills to handle complex logistical challenges and ensure smooth operations.
Additionally, I’ve served as an agent, offering services that require precision and attention to detail. My experience extends to construction roofing, where I’ve been involved in various projects, ensuring structural integrity and quality workmanship.
Overview
14
14
years of professional experience
Work History
INDEPENDENT CONTRACTOR, DRIVER
UBER TECHNOLOGIES
01.2016 - Current
- Ensured that customer arrived safely and timely to their destination while creating customer satisfaction
- Managed routes and demonstrated ability to deal peacefully with unforeseen circumstances or delays
- Ensured the vehicle is maintained in excellent condition and is cleaned regularly
- In-depth knowledge of vehicle maintenance with knowledge of various cities and efficient routes.
ROOFING APPRENTICE
KM CONSTRUCTION
01.2014 - 01.2016
- Removed old roofing materials in a safe and efficient manner
- Built and disassembled scaffolds, bracing and barricades
- Installed items that required cutting/sectioning off gutters, roof areas
- Cleansed all construction areas to avoid hazards.
FIRE TECHNICIAN
MARTIN MACK
01.2013 - 01.2014
- Install new products, and test them to ensure they are working correctly
- Educating the client on how to use and maintain their device Perform maintenance and provide customer support
- Diagnose problems and order parts needed for repairs, fill out detailed reports and keep records on services that have been performed.
SECURITY GUARD
CHICAGO TRIBUNE
01.2012 - 01.2013
- Patrolled assigned areas on foot, checked for fires, vandalism, suspicious activity and safety/fire hazards
- Responded to alarms and dispatched calls, decided what actions to take based on the situation as well as facts known and position limitations
- Assisted in serious emergencies by guiding emergency responders to the scene of the incident, helping to redirect foot traffic to safe locations and document what happened in a detail incident report.
FLEET SERVICE CLERK
AMERICAN AIRLINES
01.2011 - 01.2012
- Loaded and unloaded all cargo from aircraft as well as transporting cargo to and from the aircraft
- Cleaned and serviced cabin interiors with equipment and supplies including meal trays, lavatories, overhead storage bins and buffets
- Operated heavy machinery such as cargo conveyors, industrial tractors, lavatory service carts, baggage carts, forklifts
- Guided aircraft in and out of the gate as well as push aircraft safely out of the gate onto the runway.
Education
HIGH SCHOOL DIPLOMA -
CARL SCHURZ HIGH SCHOOL
CERTIFICATE, FIRE & SAFETY CERTIFICATION -
ILLINOIS FIRE DEPARTMENT BY MARTIN MACK
CERTIFICATE, COMPUTING FUNDAMENTALS, KEY APPLICATIONS, MICROSOFT OFFICE SPECIALIST CERTIFICATION -
ILLINOIS CAREER PATH INSTITUTE
Skills
- Client Relationship Building
- Workload Management
- Deadline Adherence
- Safety Compliance
- Service Marketing
- Customer Support
- Search Engine Optimization
- Video Editing
- Teamwork and Collaboration
- Active Listening
- Multitasking Abilities
- Excellent Communication
- Multitasking
- Relationship Building
- Logistics Coordination
- Interpersonal Communication
- Idea Development and Brainstorming
- Team building
- Effective Communication
- Team Collaboration
- Problem-solving abilities
- Adaptability
Timeline
INDEPENDENT CONTRACTOR, DRIVER
UBER TECHNOLOGIES
01.2016 - Current
ROOFING APPRENTICE
KM CONSTRUCTION
01.2014 - 01.2016
FIRE TECHNICIAN
MARTIN MACK
01.2013 - 01.2014
SECURITY GUARD
CHICAGO TRIBUNE
01.2012 - 01.2013
FLEET SERVICE CLERK
AMERICAN AIRLINES
01.2011 - 01.2012
HIGH SCHOOL DIPLOMA -
CARL SCHURZ HIGH SCHOOL
CERTIFICATE, FIRE & SAFETY CERTIFICATION -
ILLINOIS FIRE DEPARTMENT BY MARTIN MACK
CERTIFICATE, COMPUTING FUNDAMENTALS, KEY APPLICATIONS, MICROSOFT OFFICE SPECIALIST CERTIFICATION -
ILLINOIS CAREER PATH INSTITUTE