Ivan Medel
Ogden,UT
Summary
I am an organized Forklift Operator with 3-1/2 Years of experience. Proficient in safely moving materials in high-volume warehouse environments and have a strong knowledge of inventory management, as well as shipping and receiving procedures. I am ambitious and hardworking with a drive to deliver top-quality results. I am fluent in Spanish, which allows me to communicate with a wider variety of individuals regarding professional daily activities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Forklift Operator
Capstone Nutrition
Ogden, UT
08.2020 - Current
- Transported materials between storage areas, loading docks and delivery vehicles as needed.
- Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.
- Reported any damages or malfunctions of equipment immediately to supervisor and manager.
- Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
- Operated powered industrial trucks in accordance with OSHA regulations.
- Followed standard work instructions accurately when picking, sorting, staging and scanning products.
- Collaborated with team members on various tasks related to storage and transport operations.
- Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
- Complied with safety regulations at all times while operating heavy machinery like forklifts.
- Adhered strictly to company policies concerning operation of material handling equipment.
- Maintained current forklift training and certification as required by company policies.
Customer Retention Specialist
Spectrum
Ogden, UT
01.2019 - 07.2020
- Developed strategies to increase customer loyalty and satisfaction.
- Analyzed customer feedback to identify areas of improvement in customer retention programs.
- Created promotional campaigns for existing customers with targeted offers and discounts.
- Collaborated with marketing team to develop effective communication plans for engaging current customers.
- Maintained records of all customer interactions and transactions in CRM system.
- Identified at-risk accounts through data analysis and initiated appropriate action plans to prevent attrition.
- Collaborated with sales team to create special deals and discounts for returning clients.
Bank Teller
America First Credit Union
South Ogden, UT
01.2018 - 12.2018
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Performed cash handling duties including counting currency, coins and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Educated customers about different types of banking services available at the branch.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
Sales Representative
Alder Home Security
Provo, UT
06.2017 - 09.2017
- Conducted market research to identify potential customers and their needs.
- Organized client visits, presentations, product demonstrations and trade shows.
- Analyzed customer feedback to improve products and services.
- Maintained accurate records of all sales and prospecting activities.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Collaborated with other departments such as marketing, finance, logistics.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Utilized CRM software tools to track progress of each sale cycle stage.
- Answered inquiries from prospective customers regarding features of products and services offered.
Online Banking Specialist
America First Credit Union
Ogden , UT
10.2016 - 06.2017
- Developed and maintained online banking services for customers.
- Researched customer complaints and resolved technical issues related to online banking accounts.
- Provided guidance to customers on using online banking tools such as transfers, payments, deposits.
- Assisted customers with account setup and navigation of their online banking environment.
- Coordinated with other departments to ensure proper implementation of new products or services offered through the bank's website.
- Maintained a secure environment by enforcing all security policies related to online banking systems.
- Processed domestic and international wire transfers in compliance with applicable laws, regulations and procedures.
- Reviewed wire transfer requests and ensured that all requirements were met prior to processing.
Professional Sales Representative
Cutrubus Cadillac
Ogden , UT
02.2015 - 08.2016
- Developed and implemented sales strategies to increase market share.
- Demonstrated product features and benefits to potential customers.
- Conducted market research to identify customer needs and preferences.
- Generated leads through cold calling, networking, and referrals.
- Maintained a database of existing customers for future marketing efforts.
- Greeted prospective customers in a friendly, professional manner.
- Prepared paperwork such as contracts and purchase orders for completed sales transactions.
- Managed the delivery process of vehicles sold to customers.
- Assisted customers in selecting suitable vehicles based on their individual needs.
- Demonstrated knowledge of automobiles by providing information on models, features and accessories.
Education
Bonneville High School
Ogden, UT05-2015
Some College (No Degree) - Business Administration And Management
Weber State University
Ogden, UTSkills
- Production Reporting
- Product Inspection
- Documentation
- Material Handling
- Shipment Processing
- Forklift Operation
- Inventory staging
- RFID Tracking
- OSHA Compliance
- Heavy equipment operations
- Equipment Maintenance
- Equipment Inspections
- Hazardous Materials Handling
- Customer Service-Oriented
- Safety awareness
- Warehouse Operations
- Punctual and Reliable
- Problem-Solving
- Inventory Counts
- Team Player
- Communication and presentation
- Lifts up to 100 pounds
- Mentoring and Coaching
Affiliations
- Family man
- Love spending time with my daughter and wife
- Love going camping and travelling to new places
- Love watching sports
- Love being active and spending time outdoors
Accomplishments
- I grew up playing football, rugby and track and worked tirelessly in every sport to learn a lot of life skills that I still carry to this day
- I won 1st place in my district Track meet 400m
- I was part of a nationally ranked rugby team, Kao Toa
- I have had the opportunity to be in leadership roles in most of my jobs in short amounts of time due to my ability to communicate and teach others in a professional manner
- I became Cadillac certified to have the opportunity to join their sales team.
Certification
- Cadillac Sales Certified
- Heavy Forklift Certification
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Forklift Operator
Capstone Nutrition
08.2020 - Current
Customer Retention Specialist
Spectrum
01.2019 - 07.2020
Bank Teller
America First Credit Union
01.2018 - 12.2018
Sales Representative
Alder Home Security
06.2017 - 09.2017
Online Banking Specialist
America First Credit Union
10.2016 - 06.2017
Professional Sales Representative
Cutrubus Cadillac
02.2015 - 08.2016
Bonneville High School
Some College (No Degree) - Business Administration And Management
Weber State University
- Cadillac Sales Certified
- Heavy Forklift Certification
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