Ivan Medina
St. Cloud,Florida
Summary
Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Real Estate Sales and Mortgage Loan Originator
Pioneer Mortgage Funding
Orlando, FL
01.2020 - Current
- Assist clients in selecting right mortgage products based on their financial goals and creditworthiness.
- Guide clients through application process, ensuring all required documentation is collected and submitted accurately and on time.
- Maintain high level of customer satisfaction by providing clear and timely communication throughout loan process.
- Collaborate with underwriters to address any issues or concerns that arise during underwriting process.
- Stay informed about changes in mortgage lending regulations and complete required training to ensure compliance.
GENERAL MANAGER
OFFICE DEPOT
Orlando, FL
06.2019 - 12.2019
- Accountable for managing sales performance and identifying sales opportunities.
- Develops overall store strategies and tactics to achieve sales, service and operational performance goals
- Ensure maximum sales and profitability by focusing on key business initiatives
- Lead, coach and motivate associates
- Deliver exceptional customer service by observing, listening, interacting and following up with customers to ensure satisfaction and issue resolution.
- Manage inventory/inventory levels, assets and expenses within store by applying financial controls and routinely reviewing all operational processes including receiving, data entry, cash handling, and payroll control
- Responsible for performance management of all associates.
- Reduced operational risks while organizing data to forecast performance trends.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
SALES MANAGER
STAPLES
Davenport FL
10.2017 - 06.2019
- Ensure that processes and systems standards are being followed, as well as excellent service to customers.
- Mentor and train sales team to increase productivity and profitability.
- Oversee some responsibilities, which includes monitoring he merchandise movement, anticipating needs in store operations, and other administrative functions and fill in wherever is needed in event General Manager is not available.
SALES AGENT
FESTIVA RESORT
Kissimmee, FL
05.2015 - 09.2017
- Presentation of Festiva Resort Ownership product to pre-qualified potential new owners and guests
- Generated exceptional sales through initializing transactions and using proper closing techniques.
Education
Licensed Mortgage Loan Officer - Mortgage Loan Originator
Gold Coast Schools
Kissimmee, FL12.2019
REAL ESTATE LICENSED -
Kambuck Resources
Kissimmee, FL09.2015
High School Diploma -
LOS LLANOS HIGH SCHOOL
Arecibo, PR06.1986
Skills
- Dependable
- Trainer
- Word / Excel Proficient
- Great Sales Closing Techniques
- Communicator
- Great Listener
- Motivator
- Problem Solving
- Leadership / Management Skills
- Terms Definition
- Collection
- Collections Management
Timeline
Real Estate Sales and Mortgage Loan Originator
Pioneer Mortgage Funding
01.2020 - Current
GENERAL MANAGER
OFFICE DEPOT
06.2019 - 12.2019
SALES MANAGER
STAPLES
10.2017 - 06.2019
SALES AGENT
FESTIVA RESORT
05.2015 - 09.2017
Licensed Mortgage Loan Officer - Mortgage Loan Originator
Gold Coast Schools
REAL ESTATE LICENSED -
Kambuck Resources
High School Diploma -
LOS LLANOS HIGH SCHOOL