Ivan Milanes

A Field Technician is a professional who travels to customer locations to provide on-site installation, maintenance, repair, and troubleshooting of technical equipment and systems. They are responsible for diagnosing issues, providing solutions, and ensuring equipment functions correctly. Field Technicians often work independently, requiring strong problem-solving, communication, and organizational skills.

Here's a more detailed look at the role:

Responsibilities:

• Installation: Setting up and configuring new equipment at customer sites.
• Maintenance: Regularly inspecting and maintaining equipment to prevent issues and ensure optimal performance.
• Repair: Troubleshooting and fixing technical problems, including both hardware and software issues.
• Troubleshooting: Identifying and resolving technical issues, often requiring diagnostic tools and technical knowledge.
• Customer Support: Providing technical support and training to customers on equipment operation and maintenance.
• Documentation: Maintaining accurate records of service calls, repairs, and installations.
• Communication: Communicating effectively with customers and internal teams about equipment issues and solutions.
• Travel: Traveling to various locations to service and repair equipment.
• Safety: Following safety procedures and protocols when operating machinery and working at customer sites.
• Time Management: Effectively managing time and resources to complete assignments efficiently.

A Field Service Tech primary responsibility is to install ,troubleshoot, and repair equipment at customer locations.

• Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
• Tracked flight schedules to promote on-time landings and avoid loading delays.
• Contributed to a safer work environment by strictly following safety protocols during ramp operations.
• Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
• Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
• Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
• Checked cargo and baggage for security to meet TSA regulations.
• Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
• Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
• Connected electrical power unit and hoses to aircraft.
• Positioned and towed aircraft from remote locations of airport to designated areas for operation.
• Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.

• Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
• Guided aircraft into and out of parking positions using hand signals.
• Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
• Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
• Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
• Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.