Ivan Morales
Fort Lauderdale
Summary
Detail-oriented Bilingual Professional with over 6 years in hospitality and customer service. Skilled in building guest loyalty, resolving conflicts, and coordinating operations. Holds a B.A.S. in Supervision and Administration with a focus on Marketing and Sales. Experienced in managing staff and delivering exceptional service in fast-paced environments, including bartending and cocktail creation.
Overview
5
5
years of professional experience
Work History
Bartender
Kaluz
Plantation
04.2024 - Current
- Craft a wide range of cocktails with precision, efficiently manage customer tabs and transactions, and ensure compliance with alcohol service laws.
- Served 100+ guests nightly with excellent service.
- Increased guest satisfaction scores through attentive service and proactive engagement.
- Delivered exceptional guest experiences, fostering inviting and vibrant atmosphere.
- Coordinated with front- and back-of-house teams to ensure seamless service.
Front Desk Agent / Shift Lead
Hollywood Beach Marriott
Hollywood
05.2021 - 06.2025
- Managed efficient guest check-in/check-out processes while collaborating with housekeeping and maintenance teams to ensure seamless guest experiences.
- Proactively resolved guest concerns with professionalism and care.
- Oversaw front desk operations, mentoring team members to enhance service delivery.
- Performed daily data entry for occupancy reports and billing adjustments, maintaining accurate internal logs.
- Ensured proper handling of sensitive personal information according to company policy.
Education
Bachelor of Applied Science - Supervision and Administration – Marketing & Sales
Broward College
Davie, FL01.2025
Associate of Arts - Business Management
Broward College
Davie, FL01.2021
Skills
- Hotel Reservation Systems (OPERA, PMS, RoomKey)
- Visionary Cocktail Presentation and Narrative Storytelling
- Customer Service & Hospitality
- Conflict Resolution
- Team Collaboration
- Bilingual communication
- Time Management
- Data Entry & Accuracy
- Database Maintenance
- Microsoft Office proficiency
- Adobe Suite expertise
- Photo Editing & File Management
- Confidential Information Handling
Personal Information
Title: Bilingual Hospitality & Marketing Professional | Customer-Focused | Creative Problem Solver | Data-Savvy
Photography Skills
- Brand Development – Freelance Photography Business
- Developed brand identity and managed Instagram growth strategy.
- Grew engagement by 30% through hashtag strategy, reels, and consistent posting.
- Advanced Camera Operation Techniques (DSLR, mirrorless)
- Expertise in Lighting and Visual Composition
- Professional-Level Post-Processing (Photoshop, Lightroom)
- Strategic Portfolio and Brand Development
- Visionary Creative Direction and Narrative Storytelling
Timeline
Bartender
Kaluz
04.2024 - Current
Front Desk Agent / Shift Lead
Hollywood Beach Marriott
05.2021 - 06.2025
Bachelor of Applied Science - Supervision and Administration – Marketing & Sales
Broward College
Associate of Arts - Business Management
Broward College