Ivan Moscoso
Katy,TX
Summary
Strategic IT executive with a Master of Science in Information Systems and 24+ years of experience leading enterprise IT operations for multinational organizations. Proven expertise in infrastructure management, data centers, enterprise networks, cybersecurity, and cloud-based collaboration platforms. Strong track record of aligning technology strategy with business goals, optimizing IT service delivery, and leading high-performing technical teams.
Overview
16
16
years of professional experience
Work History
IT NORTAM Regional Services Director
CEVA Logistics
Houston, Texas
05.2021 - Current
- Lead the Regional Field Support organization for NORTAM
- Overseeing day-to-day operations of field support, implementation, and network engineering teams.
- Ensure adherence to compliance, operational SLAs through effective incident, problem, and change management practices while driving cost-optimized service delivery.
- Regional budget Management.
- Directed business–IT alignment strategy for NORTAM operations, ensuring technology investments supported regional growth and operational excellence.
- Drove governance and standardization of line-of-business applications across NORTAM, reducing system fragmentation and improving scalability.
- Implemented application lifecycle management standards, including vendor selection, compliance review, and performance monitoring.
- Championed data integrity and integration standards to ensure consistent reporting and operational visibility.
- Influenced senior stakeholders across Business, Operations, and IT to prioritize initiatives aligned with enterprise architecture and digital transformation goals.
- NORTAM IT Field Support (May 2021-Nov 2025)
- Direct support services responsible (technical support, problem resolution, training, cellphones, print services and maintenance of critical business systems, etc.) for US & Canada.
- Staff management, development and succession planning for Systems Support Analysts and Operators.
- Provide procedures and controls are in place to ensure optimal usage and execution of critical business systems.
- Provide internal and external communication with business units on system updates, operating schedules etc.
- Create monthly metrics with SLAs / performance and accomplishments review.
- Collaborate with other departments to implement the yearly PC Refresh project and allocate costs.
- Financial responsibility for NORTAM Local Support portion on the P&L: Expenses (annual, monthly), Maintenance contracts, Capital budget (justification for all expenditures, procurement of hardware and software), IT asset inventory.
- Supported and contributed to NORTAM Steering Committee governance processes, ensuring initiatives aligned with strategic priorities and budget frameworks.
- Prepared executive-level materials for Steering Committee reviews, including business cases, risk assessments, and project performance dashboards.
- Monitored portfolio health, escalated risks, and recommended course corrections to senior leadership.
- Ensured adherence to IT governance, cybersecurity, and enterprise architecture standards across LOB applications.
Systems and Infrastructure Engineer
EZE Castle Integration
New York, NY
11.2017 - 05.2021
- General installation, proactive maintenance and administration of servers, workstations, networks equipment and other infrastructure components while minimizing the impact on clients.
- Work at client sites when needed or remotely from NYC office and function as escalation points for the helpdesk and NOC.
- Troubleshoot Bloomberg terminals
- Provide daily justification of time spent for client work and work after hours on call support for escalation of client issues.
- Support the daily technical needs for Alphaserve clientele and develop a relationship as their technical advisor.
- Troubleshoot VMWare
- Troubleshoot Hyper-V
Helpdesk Lead
IPSoft Inc.
New York, NY
09.2014 - 11.2017
- Provided networking and computer hardware support for 8 companies with more than 40 branches around the world (Europe, Latin America, Asia and the United States).
- Configuration and Administration of windows active directory services
- Manage Microsoft exchange server 2010 and Lotus Notes Domino
- Administration of virtual technologies systems like VMWARE and HYPER-V
- Manage spam filter and print servers
- Antivirus Management Console (Symantec, McAfee and Sophos).
- Manage helpdesk ticketing systems (IPcenter, TrackIT and VMWARE, Solarwinds, Service Now)
- Configuration and administering of CISCO routers and switches
- Supporting and Setting up Cisco VoIP phones
- Configuration and supporting of VLANS and VPN (Juniper, FortiClient, CiscoAnyconnect, CheckPoint)
- Wireless Network configuration and administration
- Technical Executive for WWE supporting / troubleshooting Windows + Apple (Mac OS, iPad, iPhone) using MobileIron, MaaS360 and Airwatch for corporate email.
IT Manager
Biogen Corp.
Santo Domingo, Dominican Republic
07.2010 - 08.2014
- Provided networking and computer hardware support
- Manager of 23 Information Technology engineers (Infrastructure)
- Datacenter service management. (all forms of backups, security measures deployment etc.)
- LAN and WAN Testing, Cables Arrangement and Tagging
- Monitoring of network and device performance (PRTG) and reporting
- Budget management for Information Technology
- Ensured that the Data center servers, routers, firewalls and UPS are always running correctly
- Provided support for manufacturing application (DBA Manufacturing)
- ITIL implementation (SysAid)
- Vendor management and bidding for projects
- Systems quality ERP, Banking Core, CRM
- IT Assets manager / IT Policies and Procedures / IT Audits
- Cell phone fleet management
- Supporting and Setting up Cisco VoIP phones
- Centralized backups / Disaster Recovery Plan
- Sharepoint management
- Enterprise antivirus using Kaspersky/Spyware management
- Timekeeper (time attendance) / Security management for automated doors
- Webpage / Intranet projects
- Datacenter servers’ migration to Windows 2008 R2 and SQL 2008
- Email management with Kerio
Education
Master of Science - Information Systems
Stevens Institute of Technology
Hoboken01-2014
Bachelor of Science - Information Technology
APEC University
Dominican Republic09-2002
Skills
- Leadership Program by HEC Paris
- Project Management
- Cisco CCNA
- Relationship building
- Strategic planning
- Decision-making
- Team management
- Creativity and innovation
Languages
English
Spanish
Portuguese
Timeline
IT NORTAM Regional Services Director
CEVA Logistics
05.2021 - Current
Systems and Infrastructure Engineer
EZE Castle Integration
11.2017 - 05.2021
Helpdesk Lead
IPSoft Inc.
09.2014 - 11.2017
IT Manager
Biogen Corp.
07.2010 - 08.2014
Master of Science - Information Systems
Stevens Institute of Technology
Bachelor of Science - Information Technology
APEC University