IVAN PANKOV
North Miami Beach,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Vacation Rental Property Manager
BerumLLC
05.2023 - Current
- Assisted guests in planning their vacations by providing personalized recommendations, ensuring memorable and enjoyable stays.
- Improved overall guest experience by addressing concerns promptly and professionally, ensuring positive reviews and repeat bookings.
- Managed financial tasks for optimal budget control, including collecting payments, tracking expenses, and generating revenue reports.
Customer Service Specialist
A1SolarStore
09.2023 - 02.2024
- Provided exceptional customer service and support
- Managed and resolved customer inquiries and complaints
- Assisted in sales operations and ensured customer satisfaction
International Cooperation Department Specialist
Russian State Social University
09.2020 - 10.2022
- Coordinated international academic mobility programs
- Managed cross-cultural communication and diplomatic correspondence
- Negotiated international contracts and maintained relations with foreign partners
Sales Clerk
RD-Riteil LLC
10.2018 - 12.2018
- Assisted customers with purchases and provided excellent customer service
- Maintained inventory and organized sales floor
Education
Master's Degree -
Russian State Social University
Bachelor's Degree -
Plekhanov Russian University of Economics
Erasmus+ Program -
University of Ostrava
01.2022
Skills
- Property Management Expertise
- Guest Relations Management
- Online Listing Optimization
- Critical Thinking
- Microsoft Office
- Sales and Marketing
- Intercultural Communication
- Customer Service
- Documentation
Hobbies and Interests
- Enthusiast with a keen interest in historical events and research.
- Avid traveler with a passion for exploring new cultures and destinations.
- Enjoy capturing landscapes, cityscapes, and moments during travels.
Certification
- Driver's license
Languages
English
Professional Working
Russian
Native or Bilingual
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Photography
- Documenting and sharing travel experiences
- Historical Exploration
Timeline
Customer Service Specialist
A1SolarStore
09.2023 - 02.2024
Vacation Rental Property Manager
BerumLLC
05.2023 - Current
International Cooperation Department Specialist
Russian State Social University
09.2020 - 10.2022
Sales Clerk
RD-Riteil LLC
10.2018 - 12.2018
Bachelor's Degree -
Plekhanov Russian University of Economics
Master's Degree -
Russian State Social University
Erasmus+ Program -
University of Ostrava
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