Summary
Overview
Work History
Education
Skills
Accomplishments
I had a good review in the ups store
Languages
Timeline
Generic

Ivan Perales

The Woodlands

Summary

Dynamic retail professional with experience at The Ups Store, excelling in customer service and product promotions. Proven ability to enhance customer satisfaction through effective follow-up and department resets. Skilled in inventory management and adept at fostering team collaboration to achieve operational excellence. Committed to maintaining high standards of service and efficiency.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

The Ups Store
01.2024 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and provided outstanding customer service.
  • Used in-store system to locate inventory and place special orders for customers.

Cable Puller

Accutek Technologies
06.2025 - 08.2025

helped pulling cable to the IDF room.


Learned how to terminate cables and test them.


Learned how to read blueprints and drop cables to the rooms where they need to go.


Learned ,multiple trades like structured cabling systems, security, access control, and installing security cameras.

Retail Worker

TJ Max
03.2022 - 10.2023
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Food Service Worker

Wingstop
06.2020 - 07.2022
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Learned other teammates' work tasks to train as backup.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Education

High School Diploma -

The Woodlands High School
The Woodlands Tx
05-2024

Skills

  • Department reset
  • Product promotions
  • Customer follow-up
  • Shelf stocking

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved a good review through effectively helping with helping a customer with her amazon returns.
  • been a team player by covering my coworkers shifts if they couldn't make it.

I had a good review in the ups store

I was helping a costumer and she had several amazon returns and she couldn't navigate her returns and i helped her how to access the QR code for the amazon products and left a good review.

Languages

Spanish
Native or Bilingual

Timeline

Cable Puller

Accutek Technologies
06.2025 - 08.2025

Retail Sales Associate

The Ups Store
01.2024 - Current

Retail Worker

TJ Max
03.2022 - 10.2023

Food Service Worker

Wingstop
06.2020 - 07.2022

High School Diploma -

The Woodlands High School