Ivan Perez Colon
Content Analyst
Austin,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated Fraud Analyst touting 5 years of expertise investigating suspicious activity for companies. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Content Review Analyst
Accenture LLC
Austin, TX
10.2020 - 07.2023
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Summarized all key information regarding investigation into detailed report for delivery to client.
Fraud Analyst
BCForward
Austin, Texas
12.2019 - 10.2020
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Evaluated customer data to identify and prevent fraudulent activities.
- Established and maintained positive working relationships with external law enforcement agencies to support fraud investigations.
- Summarized all key information regarding investigation into detailed report for delivery to client.
Credit Manager
Premier Rental Purchase/EasyHomes
Killeen, TX
08.2018 - 07.2019
- Oversaw reporting, documentation and recordkeeping requirements for department.
- Monitored accounts for signs of fraud and non-payment issues of over 300 customers.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
Customer Service Representative
Walmart Neighborhood Market
Killeen, TX
03.2017 - 08.2018
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Performed various money center services to customers.
- Maintained petty cash records of debits and credits in accordance with established policies and procedures.
Education
High School Diploma -
Shoemaker High School
Killeen, TX 08.2011 - 06.2015
Skills
Fraud detection
Data analysis
Types of fraud
Data Entry
Detection models
Analytical and Critical Thinking
Dispute Resolution
Training and Development
Proficient in Microsoft Office (Word, PowerPoint, Outlook)
Business planning
Sales and marketing
Staff Management
Credit reports
Proficient in Spanish
Credit programs
Verbal and written communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
My life is my message.
Mohandas Gandhi
Timeline
Content Review Analyst
Accenture LLC
10.2020 - 07.2023
Fraud Analyst
BCForward
12.2019 - 10.2020
Credit Manager
Premier Rental Purchase/EasyHomes
08.2018 - 07.2019
Customer Service Representative
Walmart Neighborhood Market
03.2017 - 08.2018
High School Diploma -
Shoemaker High School
08.2011 - 06.2015