Sophronia Wise
Newark,DE
Summary
Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.
Overview
10
10
years of professional experience
Work History
Fraud Analyst (Zelle/EWS Claims Review)
Bank of America
Newark
06.2022 - Current
- Reviewed customer accounts for unusual activity or patterns indicative of potential fraud risks, flagging concerns for further investigation.
- Researched claims and incident information to deliver solutions and resolve problems.
- Evaluated customer data to identify and prevent fraudulent activities.
- Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
Fraud Analyst II
Bank of America
Newark
03.2017 - Current
- Review online banking transfer activity to prevent potential fraud or scams
- Analyze data received in comparison to client history to determine potential risk
- Reviewed newly submitted consumer credit card applications and reached out to potential customers to resolve any fraud concerns.
Fraud Serving Analyst
BC Forwarding (Bank of America)
Newark
12.2016 - 03.2017
- Reviewed block credit card transactions with client's to ensure they were initiated and approved by them
- Determined if a customer's account had been compromised by reviewing 60 days of notes and recent flagged activity.
Due Diligence Analyst
JP Morgan Chase
Newark
10.2014 - 09.2016
- Assessed accounts in multiple ranges of High Net Worth to ensure proper compliance protocols were being followed
- Composed individual analysis on what needed to be updated for each client's profile in the company's KYC database
- Ensured the inclusion of requisite entities to be researched during the referencing process.
Education
Computer Literature
James H Groves Adult Education
Georgetown06.2000
Skills
- Attention to detail
- Microsoft/Excel proficient
- Detailed oriented
- Ability to identify potential risk and or fraudulent activity
- Account Maintenance
- AML Investigations
- Data Analysis
- Fraud prevention
- Dispute Resolution
- Fraud Detection
- Transaction monitoring
- Transaction review
References
Available upon request
Timeline
Fraud Analyst (Zelle/EWS Claims Review)
Bank of America
06.2022 - Current
Fraud Analyst II
Bank of America
03.2017 - Current
Fraud Serving Analyst
BC Forwarding (Bank of America)
12.2016 - 03.2017
Due Diligence Analyst
JP Morgan Chase
10.2014 - 09.2016
Computer Literature
James H Groves Adult Education