Ivan Ponce
Pflugerville,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Network Support Technician
Capgemini
Austin, TX
02.2024 - Current
- Contributed to successful project completion by collaborating with cross-functional teams on complex networking initiatives.
- Enhanced network performance by troubleshooting and resolving hardware and software issues.
- Reduced response time to network issues by developing efficient ticketing procedures for reporting problems.
Customer Service Representative
Maximus
11.2020 - 02.2021
- Resolve any incoming questions or issues from customers
- Monitor personal performance and create reports for leadership
- Demonstrate proficiency in Microsoft Office and other relevant software
Education
Bachelor Of Applied Science - Computer Science
Texas State University
San Marcos, TXBachelor of Science in Computer Science - Computer Science
University of Texas Rio Grande Valley
05.2024
General Studies
Texas Southmost College
02.2022
Skills
- C
- Oral/Written Communication
- Lateral Thinking
- Team Building
- Time Management
- Remote Support
- Network Troubleshooting
- IP Addressing
- Software Installation
- Switches and routers
- Software configuration
- Help Desk Support
Projects
Grow with Google HSI Career Readiness Program- This program helps Hispanic students gain the digital skills they need to find and land jobs and internships that they need to be successful.
Languages
Spanish
Native or Bilingual
Timeline
Network Support Technician
Capgemini
02.2024 - Current
Customer Service Representative
Maximus
11.2020 - 02.2021
Bachelor Of Applied Science - Computer Science
Texas State University
Bachelor of Science in Computer Science - Computer Science
University of Texas Rio Grande Valley
General Studies
Texas Southmost College