Syed Abedin
San Jose,CA
Summary
I am a very enthusiastic self-starter with over 10 years of customer service and IT experience. Network Support Technician and providing technical support for both hardware and software issues. Strong problem-solving skills, making significant improvements in efficiency and productivity. Skilled in maintaining, performed troubleshooting, and supporting Strengths include strong problem-solving skills, ability to work effectively under pressure, and excellent communication abilities. Contributed to improved network efficiency and reduced downtime in previous roles.
Overview
16
16
years of professional experience
Work History
Network Support Technician
Cepheid Sunnyvale
Sunnyvale, California
08.2021 - 04.2025
- Installed and configured network hardware and software components.
- Monitored network performance and resolved connectivity issues promptly.
- Assisted users with troubleshooting and technical support requests.
- Maintained an inventory of all hardware components used within the network environment.
- Established and supported wireless LAN controllers and access points to provide wireless solutions with streamlined hardware.
department in charge IT service Desk
Fry's Electronics
Palo Alto, California
01.2019 - 03.2021
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
IT Service Desk Analyst
Fry's Electronics
Palo Alto, California
01.2009 - 02.2019
- Provided technical support for hardware and software issues to customers.
- Diagnosed and resolved network connectivity problems for users.
- Maintained customer records in ticketing system, documenting all interactions with customers.
- Conducted research into software and hardware products to determine their suitability for customer needs.
- Installed and configured computer hardware operating systems and applications.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Updated customer information and account status in the database following each interaction.
Education
Professional Certificate -
Google IT Support
Coursera09-2025
Certificate Of Computer
Dhaka Bangladesh01-2008
Bachelor Of Commerce
Dhaka University Bangladesh01-1992
Skills
- Network troubleshooting
- Technical support
- Hardware installation
- Software configuration
- Network monitoring
- Network testing
- Network security
- Wireless networking
- Firewall management
- Software installation
- VPN configuration
- TCP/IP routing, DNS, DHCP, VPN
- operating system Windows, Linux, Mac
Accomplishments
Certificate of Achievement Fry's Electronics Palo Alto 2012
Languages
English
Professional
bangla
Professional
Hindi
Professional
Urdu
Professional
References
References available upon request.
Timeline
Network Support Technician
Cepheid Sunnyvale
08.2021 - 04.2025
department in charge IT service Desk
Fry's Electronics
01.2019 - 03.2021
IT Service Desk Analyst
Fry's Electronics
01.2009 - 02.2019
Professional Certificate -
Google IT Support
Certificate Of Computer
Bachelor Of Commerce