Network Support Technician
Orange
Guinea Conakry
2018 - 2023
- Diagnosed and resolved network connectivity issues for clients, ensuring minimal downtime.
- Assisted in configuring and maintaining network hardware, including routers and switches.
- Provided technical support to end-users via phone, email, and remote access tools.
- Documented troubleshooting steps and solutions in knowledge base for future reference.
- Conducted routine maintenance checks on network systems to prevent potential failures.
- Monitored network performance metrics to identify areas for improvement.
- Collaborated with team members to enhance system performance and reliability.
- Installed cabling, wireless routers, and telephone systems for data communications networks.
- Troubleshot hardware and software to determine and rectify network problems.
- Traveled to remote office locations to install nodes and implement client software rollouts.
- Supported users both local and by phone with problem resolution and education.
- Conducted comprehensive training sessions for staff members on proper usage of networking tools and protocols, increasing productivity levels across the organization.
- Utilized source code control for tracking configurations and changes.