Devon James
Torrance,United States
Summary
Network Technician with over 7 years of experience, 4 years in the Unites States Air Force. Adept in contentious motorization and troubleshooting towards base wide networks. Performed analysis of network utilization and load balancing across the network to prevent outages. Directed teams of up to 15 personnel to install Cisco network switches and routers across various locations. Managed over $2,000,000.00 worth of network equipment with 0 loss. Active TS/SCI Clearance with Poly.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Network Support Technician
Dexian
El Segundo, CA
10.2023 - Current
- Manages IT service request tickets on ServiceNow platform for the networking department by assigning service tasks in the appropriate group
- Responses in a timely fashion to incident reports ranging from network connectivity issues, network outages, and installation of Aerospace network at new office locations
- Layer 1 and layer 2 troubleshooting at end-user devices from Aerospace campus to LA Space Force Base
- Assists network team on removal and installation of Cisco network switches across Aerospace campus
- Conducts scheduled maintenance on Cisco switches by rebooting unclassified Cisco switches during low network traffic hours
- Coordinates with Aerospace Facilities department on new copper installations
- Troubleshooting Windows, Mac, and Linux operating systems across Aerospace campus
- SSH into Cisco Catalyst 4500, 6500, 9300 and 9400 to provide layer 2 and layer 3 troubleshooting.
- Run copper and fiber cables from patch panels to Cisco switches to provide network access to end-user devices
- Tasked with the monitoring of non-approved devices attached to the Aerospace network
- Sends the clients of non-approved devices through the appropriate security measures
Cyber Transport Systems Technician
United States Air Force
Edwards, CA
11.2019 - 10.2023
- Installed, configured, and managed layer 2 and 3 network switches across multiple Air Force installations that house Air Force personal
- 24-hour monitoring of Cisco core, distribution, and access nodes at a variety of locations at Edwards AFB, Lackland AFB, China Lake, Palmdale, and St Louis with SolarWinds
- Day-to-day management of NIPRNet, SIPRNet, and JWICS network communications
- Performed analysis of network utilization, and load balancing across the network to prevent outages
- Responded to network outages across Air Force installations in a timely manner
- Installed and configured Cisco switch models C9300, C9400, C3650, C3560, C4500, and C2960
- Installed and configured Cisco router models ISR4331, and C8300
- Removed end of life network switch/router from the Air Force network and replaced with a newly configured switch/router
- Monitored IT remedy system utilized for user trouble tickets and ensured all tickets were resolved in a timely manner, while prioritizing the needs of the network
- Maintained and monitored Air Force network to support network availability to end users
- Authenticated end users on the Air Force network by employing 802.1x with Cisco ISE
- Responsible for the patch cabling of network devices to provide network connectivity to end users
- Analyzed data traces using Wireshark to identify anomalies on the network and find solutions
- Proficiency of IP Address management through use of DHCP
- Lead 14 team project to install 4 new Cisco C9300 on Edwards's flight line that supports the next-gen aircraft simulators with the estimated cost of $35 billion
- Co-lead IOS upgrade by troubleshooting 440 Cisco switches across the base
- Worked with Defense Information Systems Agency (DISA) to troubleshoot and manage 152 point-to-point data circuits across Edwards
- Oversaw network configuration and monitoring of 10 core routers that is connected to 974 facility nodes
- Installed 12 wireless access points (WAPS) across Edward's flight line to extend Air Force network by an estimate of 800 feet
- Upgraded chassis that powered 305 systems that is used for the F-35 flight program with an estimated cost of $1.7 trillion
- Replaced 3 end of life Cisco switches with new Cisco C9300 that supports the Edwards's flight line tower with an estimated cost of $1.2 million
Education
Master of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT06-2023
Bachelor of Arts - Social Science/Economics
University of South Florida
Tampa, FL12-2015
Skills
- LAN and WAN Management
- Network Troubleshooting
- 8021x Authentication
- VoIP Support
- Patch Management
- Copper and Fiber Cabling
Accomplishments
- Selected as the cyber technician of the year in 2021
- Coined by the base commander in 2022 for assuming a leadership role when the networking team was critically undermanned due to all the military supervision in the office being deployed. Assumed responsibility of leading and training 7 new Airmen for 6 months.
Certification
- CCNA - Cisco Certified Network Associate {est completion April 27th, 2026}
- CompTIA Security+
- CompTIA Network+
- Certified Ethical Hacker (CEH)
Timeline
Network Support Technician
Dexian
10.2023 - Current
Cyber Transport Systems Technician
United States Air Force
11.2019 - 10.2023
Master of Science - Cybersecurity And Information Assurance
Western Governors University
Bachelor of Arts - Social Science/Economics
University of South Florida
References
- William Gamboa - DoD Networking Manager, (805)-598-6897
- Donovan Bishop - DoD Networking Team Supervisor, (661)-992-0122
- Michael Cota - DoD Senior Network Engineer (520)-576-0911
- Mike Rabuse - Aerospace Network Engineer, (310)-336-2682