CHARLES SWEEDEN
Marrero,LA
Summary
Dynamic Marine veteran and IT professional with a robust background in leadership, training, and computer systems. Proven expertise in hardware, software, networking, and troubleshooting across diverse operating system platforms. Strong initiative and exceptional problem-solving abilities, complemented by rapid adaptability to new technologies. Committed to delivering outstanding customer service while efficiently developing and implementing innovative procedures.
Experienced with network troubleshooting, configuration, and maintenance. Utilizes diagnostic tools and techniques to ensure network stability and performance. Knowledge of network protocols, hardware, and software, ensuring efficient and effective technical support.
Overview
21
21
years of professional experience
Work History
Network Support Technician
Itg Communications Group
08.2021 - Current
- Installed cabling, wireless routers, and telephone systems for data communications networks.
- Ran cabling and installed data drops for new node installations.
- Troubleshot hardware and software to determine and rectify network problems.
- Traveled to remote office locations to install nodes and implement client software rollouts.
- Supported users both local and by phone with problem resolution and education.
- Worked with outside vendors for fiber installations and service.
- Evaluated security measures and made recommendations to network administrator for upgrades and changes.
- Increased network security by performing vulnerability assessments and implementing necessary remediation measures.
- Enhanced network performance by troubleshooting and resolving hardware and software issues.
- Implemented network upgrades, resulting in increased efficiency and reduced downtime.
- Optimized system stability by conducting routine maintenance tasks, such as updates and backups.
- Decreased operating costs through careful analysis of current systems and recommendations for strategic improvements or consolidations where appropriate.
- Contributed to successful project completion by collaborating with cross-functional teams on complex networking initiatives.
- Played a key role in disaster recovery planning, ensuring minimal disruption to business operations during unforeseen events.
Deputy Sheriff
Plaquemines Parish Sheriff's Office
02.2009 - 04.2017
- Created intake assessments and follow ups regarding highly confidential information.
- Prepared detailed written records and reports while serving court documents and warrants.
- Developed and maintained professional relationships with judges, jail staff, probation officers and staff.
- Researched, analyzed, and interpreted criminal and civil laws aiding in the public law enforcement process.
- Investigated all elements of the crime; interview witnesses, victims and suspects; gather and marked all physical evidence; responsible for the custody and disposition of all evidence.
- Maintained accurate reports and records, aiding in the proper documentation of cases for judicial proceedings.
USMC Cpl Marine
Marine Corp
05.2004 - 05.2008
- Trained in the use of tear gas and explosives.
- Supported teams in a support of security and installation law and order operations.
- Developed and led training programs of 10-personnel squad in preparation for combat.
- Performed as a fire team leader during situational exercises and all infantry dismounted battle drills.
- Received and screened a high volume of internal and external communications, including email and mail.
- Enhanced unit readiness by conducting comprehensive training exercises and evaluations.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
Education
Cyber Security Engineer -
My Computer Career
06.2021
Cyber Security Engineer - undefined
My Computer Career
01.2021
Cyber Security Specialist - undefined
My Computer Career
01.2021
Information Technology Security Administration - undefined
My Computer Career
01.2021
Skills
- LAN WAN
- Troubleshooting
- UNIX LINUS System
- IDS/PDS
- Adaptability
- Active Directory
- Technical Support
- Intrusion Detection
- Installation
- Delegation
- Routers & Switches
- Penetration Testing
- Configuration
- Documentation
- IP Addressing
- Risk Mitigation
- VPN configuration
- Software installation
- Network configuration
- Wireless networking
- Hardware installation
- Backup and recovery
- Firewall management
- VoIP support
- Switches and routers
- Performance tuning
- Network monitoring
- Active directory
- Network testing
- Time management
- Problem-solving
Timeline
Network Support Technician
Itg Communications Group
08.2021 - Current
Deputy Sheriff
Plaquemines Parish Sheriff's Office
02.2009 - 04.2017
USMC Cpl Marine
Marine Corp
05.2004 - 05.2008
Cyber Security Engineer - undefined
My Computer Career
Cyber Security Specialist - undefined
My Computer Career
Information Technology Security Administration - undefined
My Computer Career
Cyber Security Engineer -
My Computer Career
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