Rukio Ismail
Grove City,OH
Summary
Detail-oriented network support engineer with proven skills in network troubleshooting, server management, and IT support. Strong track record of configuring network hardware to optimize performance and ensure reliability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Network Support Technician
Meta
New Albany, Ohio
06.2025 - Current
- Assisted in troubleshooting facility and rack-level issues, maintaining service levels within internal SLA targets.
- Configured and maintained network hardware for optimal performance and reliability.
- Collaborated with cross-functional teams to implement network solutions effectively.
- Provided technical support to end-users for connectivity and access issues.
- Provided on-site support and oversight for contractors, sub-contractors, and vendors, ensuring adherence to company policies and local regulations.
Data Center Technician
Google-contractor
06.2024 - 04.2025
- Performed rack installations and decommissioning tasks with accuracy and efficiency, meeting internal SLA requirements.
- Moved and installed shelves, power strips, rails, servers, switches, and other equipment.
- Installed and managed structured cabling infrastructure.
- Provisioning and upgrading firmware of various servers remotely and on-site, on servers in the data center.
Data Center Technician
AWS- Contractor
Lockbourne, OH
09.2023 - 05.2024
- Configured and deployed servers, resolved technical issues, performed system inspections, and managed hardware upgrades to ensure optimal performance and reliability.
- Oversaw physical and systematic management of data center infrastructure, including hardware inventory receipt and server maintenance tasks.
- Streamlined processes for hardware installation, saving time and reducing potential errors during deployment.
- Maintained high levels of confidentiality when handling client information.
IT Support Specialist
Able Signs & Lighting
05.2016 - 08.2020
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Configured and tested new software and hardware.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
Bachelor of Science - Cloud Computing
Franklin University
Columbus, OH05.2027
Software Engineering Certificate - Software Engineering
Per Scholas
Columbus, OH09.2023
Skills
- Data center operations
- Network troubleshooting
- Computer hardware troubleshooting
- Network support
- Building Management Systems (BMS)
- Electrical Power Management System (EPMS)
- Hardware maintenance
- IT support
- System administration
- Server management
- Maintenance and repairs
- Hardware diagnostics
Certification
- Software Engineering Certificate.
- Currently working on Security+
Timeline
Network Support Technician
Meta
06.2025 - Current
Data Center Technician
Google-contractor
06.2024 - 04.2025
Data Center Technician
AWS- Contractor
09.2023 - 05.2024
IT Support Specialist
Able Signs & Lighting
05.2016 - 08.2020
Software Engineering Certificate - Software Engineering
Per Scholas
Bachelor of Science - Cloud Computing
Franklin University