Rukio Ismail
Grove City,OH
Summary
Detail-oriented network support engineer with proven skills in network troubleshooting, server management, and IT support. Strong track record of configuring network hardware to optimize performance and ensure reliability.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Network Support Engineer
Meta
New Albany, Ohio
12.2024 - Current
- Assisted in troubleshooting facility and rack-level issues, maintaining service levels within internal SLA targets.
- Configured and maintained network hardware for optimal performance and reliability.
- Collaborated with cross-functional teams to implement network solutions effectively.
- Provided technical support to end-users for connectivity and access issues.
- Provided on-site support and oversight for contractors, sub-contractors, and vendors, ensuring adherence to company policies and local regulations.
Data Center Technician
Intel
07.2023 - 12.2024
- Performed rack installations and decommissioning tasks with accuracy and efficiency, meeting internal SLA requirements.
- Moved and installed shelves, power strips, rails, servers, switches, and other equipment.
- Installed and managed structured cabling infrastructure.
- Provisioning and upgrading firmware of various servers remotely and on-site, on servers in the data center.
Data Center Technician
Google
New Albany, Ohio
02.2021 - 03.2023
- Configured and deployed servers, resolved technical issues, performed system inspections, and managed hardware upgrades to ensure optimal performance and reliability.
- Oversaw physical and systematic management of data center infrastructure, including hardware inventory receipt and server maintenance tasks.
- Streamlined processes for hardware installation, saving time and reducing potential errors during deployment.
- Maintained high levels of confidentiality when handling client information.
IT Support Specialist
Able Signs & Lighting
05.2016 - 08.2020
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Configured and tested new software and hardware.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
Bachelor of Science - Cloud Computing
Franklin University
Columbus, OH05-2027
Software Engineering Certificate - Software Engineering
Per Scholas
Columbus, OH09-2023
Skills
- Data center operations
- Network troubleshooting
- Computer hardware troubleshooting
- Network support
- Building Management Systems (BMS)
- Electrical Power Management System (EPMS)
- Hardware maintenance
- IT support
- System administration
- Server management
- Maintenance and repairs
- Hardware diagnostics
Languages
4,4
Certification
- Software Engineering Certificate.
- Currently working on Security+
Timeline
Network Support Engineer
Meta
12.2024 - Current
Data Center Technician
Intel
07.2023 - 12.2024
Data Center Technician
Google
02.2021 - 03.2023
IT Support Specialist
Able Signs & Lighting
05.2016 - 08.2020
Bachelor of Science - Cloud Computing
Franklin University
Software Engineering Certificate - Software Engineering
Per Scholas
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