Ivan Prudente
Philadelphia,PA
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, evidenced by rapid order fulfillment at Whole Food Market and fostering repeat business at Duane Reade Pharmacy. Skilled in cash handling and renowned for exceptional customer service, demonstrating attention to detail and a commitment to excellence.
Overview
6
6
years of professional experience
Work History
In-Store Shopper
Whole Food Market
01.2020 - 05.2022
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
Drug Clerk
Duane Reade Pharmacy
09.2019 - 03.2020
- Organized pharmacy workspace efficiently for ease of access and improved workflow among team members.
- Developed strong relationships with customers by addressing their needs promptly, resulting in repeat business growth through referrals.
- Resolved customer complaints professionally while adhering to company policies and procedures.
- Improved customer satisfaction by providing efficient, knowledgeable, and friendly service in a fast-paced pharmacy environment.
Assistant Store Manager
Duane Reade Pharmacy
02.2016 - 05.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
Bachelor of Arts - Accounting
CUNY Queens College
Queens, NY07.2024
Skills
- Cash handling proficiency
- Customer Service
- Attention to Detail
- Point of sale operation
Languages
Spanish
Native or Bilingual
Timeline
In-Store Shopper
Whole Food Market
01.2020 - 05.2022
Drug Clerk
Duane Reade Pharmacy
09.2019 - 03.2020
Assistant Store Manager
Duane Reade Pharmacy
02.2016 - 05.2019
Bachelor of Arts - Accounting
CUNY Queens College
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