Ivan Rafael Moros

The Station Trainer works in concert with the Client and ABM Service Delivery to deliver all required training for each active line of service in the station. Responsible for scheduling, training, and recording all activity utilizing the applicable Learning Management System (LMS). Strives to conduct training in a best in class manner.

• Website Development & E-Commerce Integration: Led the complete development of the company's website, creating a user-friendly platform that featured a fully integrated e-commerce system for selling books
• Worked closely with designers, developers, and content creators to craft a visually appealing and easy-to-navigate site that showcased the author's brand and mission
• Made sure to integrate payment gateways, manage inventory, and secure online transactions to improve the customer experience
• Post-Launch Maintenance & Optimization: Following the website's launch, I maintained my commitment to ongoing support for maintenance and optimization
• I closely monitored the website's performance, analyzed analytics data, and pinpointed areas for enhancement regarding user experience, sales functionality, and site speed
• Necessary updates and troubleshooting measures were implemented to guarantee the site's sustained success and user satisfaction

• Company Overview: Signage solutions company
• Contributed to the creation and installation of diverse graphic materials intended for advertising and branding initiatives
• This encompassed vinyl graphics, banners, vehicle wraps, decals, window graphics, wall murals, and various large-format prints
• Guaranteed that all materials were produced to the utmost quality standards, adhering to client requirements and industry best practices
• Signage solutions company
• Operated tools, equipment, and machinery according to safety standards.

• Company Overview: Venezuelan company established in 2020, specializing in pharmacosmetics
• Manufacture high-quality products using natural ingredients for personal, hair, facial, and children's care
• Technical Support & Systems Maintenance: Delivered extensive technical assistance across various departments, tackling system-related challenges and facilitating the seamless functioning of internal hardware and software
• Diagnosed and rectified problems associated with computer systems, networking, and peripheral devices
• Conducted routine system diagnostics, oversaw software updates, and enforced security protocols to safeguard company data and maintain peak system performance
• Server Maintenance & Equipment Installation: Contributed to the upkeep and resolution of issues related to the company's servers, guaranteeing optimal availability and reduced downtime
• Oversaw regular server backups, system monitoring, and the management of error logs
• Furthermore, facilitated the installation and configuration of new hardware, such as computers, printers, and networking devices, ensuring their compatibility with current systems
• Delivered on-site repairs and upgrades for defective or obsolete equipment to enhance operational efficiency
• Venezuelan company established in 2020, specializing in pharmacosmetics
• Manufacture high-quality products using natural ingredients for personal, hair, facial, and children's care

• Company Overview: Intervit is an innovative company since its opening in 1997, it has been dedicated to the distribution of quality natural products that are the best alternatives for the care of your health and beauty
• Specialist in PROFIT+ Program: Expert user of the PROFIT+ program, a comprehensive sales management system
• Supported sales and financial teams in utilizing the program for tracking, processing, and reporting sales data
• Trained colleagues on best practices, troubleshooting issues, and optimizing use of the software to enhance operational efficiency and improve sales reporting accuracy
• Intervit is an innovative company since its opening in 1997, it has been dedicated to the distribution of quality natural products that are the best alternatives for the care of your health and beauty

• Company Overview: Comprehensive computer sale and repair services, including setup, data recovery, data transfer, network configuration, security solutions, hardware installation and repair, as well as software installation
• Computer Repair & Troubleshooting: Identified and resolved a diverse array of hardware and software problems for both desktop and laptop systems, delivering prompt and efficient solutions to clients
• This encompassed tasks ranging from simple hardware replacements, such as hard drives, RAM, and power supplies, to intricate system optimizations and software diagnostics
• Technical Support: Delivered customized technical assistance to clients, aiding them in diagnosing issues, addressing technical challenges, and improving system performance
• Supported customers through both face-to-face consultations and remote troubleshooting, providing personalized recommendations for system upgrades and maintenance to prolong device longevity and improve functionality
• Technical Support - Systems Area: I helped out with technical support for our internal systems, tackling hardware and software problems for team members in different departments
• I took care of system updates, did some troubleshooting, and provided hands-on help to keep everything running smoothly
• I also worked with the IT crew to make system upgrades and ensure our company databases stayed secure
• Comprehensive computer sale and repair services, including setup, data recovery, data transfer, network configuration, security solutions, hardware installation and repair, as well as software installation