Ivan Ramirez
1848 Southport Avenue,CA
Overview
2
2
years of professional experience
Work History
Server, Front of House Employee Trainer
Buffalo Wild Wings
Turlock, CA
09.2023 - Current
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat visits.
- Managed food and beverage orders efficiently, maintaining accuracy and timely delivery to tables.
- Collaborated with kitchen staff to ensure smooth operations during peak hours, enhancing team performance.
- Trained new servers on menu knowledge and service standards, fostering a cohesive team atmosphere.
- Implemented upselling techniques effectively, contributing to increased sales revenue for the restaurant.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained cleanliness of dining area and adhered to health regulations, promoting a safe dining environment.
- Resolved customer complaints promptly, demonstrating strong problem-solving skills and commitment to service excellence.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Checked guests' identification before serving alcoholic beverages.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Managed front-of-house operations, coordinating seating and reservations efficiently.
- Trained new staff on restaurant procedures and customer interaction best practices.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Education
Associate of Applied Science - Medical Specialties
US Career Institute
Skills
New Employee Trainer (Host, Cashier, Server, Server Assistants)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server, Front of House Employee Trainer
Buffalo Wild Wings
09.2023 - Current
Associate of Applied Science - Medical Specialties
US Career Institute