Ivan Ramirez
Key Biscayne
Summary
Detail-oriented and highly adaptable professional with experience in banking operations, regulatory compliance, customer service, operations management, and precision manufacturing. Proven ability to maintain compliance with federal regulations, safeguard sensitive information, investigate and resolve issues, and communicate effectively with diverse individuals. Recognized for strong analytical skills, attention to detail, and the ability to perform in fast-paced environments requiring accuracy, integrity, and sound judgment. Seeking to contribute these skills in support of the mission of U.S. Immigration and Customs Enforcement.
Overview
11
11
years of professional experience
Work History
Associate Banker
Toronto-Dominion Bank
Miami
05.2025 - Current
- Process customer deposits, withdrawals, transfers, and account servicing request while maintaining strict compliance with banking regulations and internal controls.
- Ensure compliance with the Bank Secrecy Act (BSA), USA PATRIOT Act, customer authentication requirements, and due diligence procedures.
- Open, maintain, and service customer accounts, including account updates, debit card requests and digital banking support
- Verify customer identities and documentation to minimize fraud risk and protect sensitive financial information
- Balance cash drawers and maintain accountability for cash limits, transaction records, and operational controls.
- Educate customers on banking products and services while identifying financial needs and providing appropriate solutions.
- Resolve customer concerns professionally while maintaining a high standard of service and confidentiality.
- Collaborate with team members to meet operational objectives and maintain compliance standards.
MACHINIST
Mesa Balance and Race Engine Development
Miami
03.2022 - 05.2023
- Performed precision machining operations on engine components requiring tolerances as tight as .0001 inches.
- Aligned, honed, and bored engine blocks to exact specifications using specialized equipment.
- Conducted quality inspections and measurements utilizing precision instruments and gauges.
- Maintained strict adherence to safety procedures, quality standards, and technical specifications.
- Interpreted technical information and applied analytical problem-solving skills to ensure accuracy and reliability.
Operations Manager
K.B. Booting Services
Miami
10.2015 - 07.2021
- Negotiated and coordinated with government officials, utility companies, business leaders, and community stakeholders to support project implementation and resolve operational issues.
- Supervised staff, assigned responsibilities, and ensured projects were completed efficiently and in compliance with company standards.
- Trained employees on customer service practices, conflict resolution, and operational procedures.
- Investigated complaints, disturbances, and regulatory concerns while implementing corrective actions and resolving issues.
- Developed and implemented business procedures to improve efficiency, increase sales, and support organizational growth.
- Coordinated marketing initiatives, advertising campaigns, and promotional activities.
- Maintained records, monitored project progress, and communicated effectively with clients and stakeholders.
Education
Some College (No Degree) - Business Administration
Miami Dade College
Miami, FLSkills
- Regulatory Compliance (BSA & USA PATRIOT Act)
- Customer Authentication & Identity Verification
- Records Management
- Cash Handling & Reconciliation
- Investigations & Problem Resolution
- Customer Service & Public Relations
- Operations Management
- Team Leadership and Staff Development
- Risk Assessment & Fraud Prevention
- Written & Verbal Communication
- Attention to Detail
- Analytical Thinking
- First Aid/CPR/AED
- Basic Life Support
- Range Safety Officer
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Associate Banker
Toronto-Dominion Bank
05.2025 - Current
MACHINIST
Mesa Balance and Race Engine Development
03.2022 - 05.2023
Operations Manager
K.B. Booting Services
10.2015 - 07.2021
Some College (No Degree) - Business Administration
Miami Dade College