Ivan Rodriguez
Gainesville,VA
Summary
• Exceptional interpersonal skills. Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales.
• Servsafe Certified. Managing and/or in-charge of containing sufficient food safety knowledge to protect the public from foodborne illness in the food-service industry. Not only keeping food poisoning and allergen contamination down but it assuring our customers that the proper precautions are being taken whenever food is cooked, handled or served.
• Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with an eccentric communication style focused on maximizing engagement and satisfaction.
• Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
• Well-known for creating positive workplace culture and high-performing teams.
• Dedicated professional with history of meeting company goals utilizing consistent.
• Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
16
16
years of professional experience
Work History
Assistant Team Leader
Whole Foods Market Inc
Falls Church, Virginia
03.2024 - Current
- Assist team leader in coordinating daily operations and team activities.
- Delegate between team members for work development.
- Developed training materials to support new team member’s onboarding and skill development.
- Organized team meetings to discuss project goals, challenges, and solutions.
- Managed scheduling to ensure adequate coverage for all shifts and tasks.
- Resolved conflicts within the team to maintain a positive work environment.
- Monitored workflow and identified areas for improvement in order to maximize productivity levels.
- Collaborated with team member’s to improve food safety practices and procedures.
- Provided guidance to team member’s on areas needing improvement regarding food safety requirements.
Meat Market Manager
Harris Teeter
Gainesville, VA
07.2013 - 02.2024
- Supervise up to 15 team member’s in the Meat/Seafood Department.
- Carry out responsibilities in accordance with Harris Teeter's policies and applicable laws.
- Responsibilities include interviewing and training team member’s; planning, assigning, appraising performance; rewarding and coaching team member's; addressing complaints and resolving problems..
- Set department schedules for adequate shift coverage and assigned daily work tasks to individual team members based upon strength and experience.
- Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
- Promoted team member growth and pointed out areas of improvement, which bolstered efficiency.
- Set targets for team member’s to drive company success and strengthen motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Asset Protection Associate
Walmart Supercenter
Manassas, VA
09.2011 - 07.2013
- Ensure Safety For Customer and Associates
- Weekly Inspection and Safety Walkthrough
- Detain, Avoid Theft Prevention and Investigate Internal Cases
- Responsible for Containing and Eliminating Hazardous Waste.
- Controlled reduction of loss inventory by protecting company assets.
- Contacted local authorities and apprehended shoplifters.
- Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers.
- Wrote reports for internal and external crime, burglary or theft.
- Checked CCTV for evidence of shoplifting.
- Patrolled store departments to check for suspicious activities.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
Professional Associate
Walmart Supercenter
Manassas, VA
09.2010 - 07.2013
- Accomplish Customer Service To Its Fullest Requests
- Ensure the store is at Best Selling Point at all times
- Restock merchandise
- Build new modules
- Responded to client requests or questions.
- Identified service improvements to increase customer satisfaction.
- Interpreted demand forecasts and planned and delivered end-to-end services.
- Assisted project teams to achieve project objectives and activities.
- Developed effective improvement plans in alignment with goals and specifications.
Bartender/Waiter/Assistant Manager, Sales Floor Associate
Lunas Bartending - San Lorenzo, K-Mart
P.R. Caguas, US
07.2009 - 07.2010
- 100% customer satisfaction
- Effectively manage time in a fast paced work environment
- Resolve customer escalations quickly & effectively, within company guidelines
- Zoning
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Logged reports, expenses, receipts, and sales in company database.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Certificate in Mixology -
Ivaem College
Caguas, PRAssociate of Arts - Graphic Design
Northern Virginia Community College
Annandale, VASkills
- Food Safety
- Process Highest Quality
- Customer Satisfaction
- Practice Win-Win
- Caring about our Community
- Team Member Growth and Happiness
- Team Member Development
- Team Member scheduling
Personal Information
Title: Graphics Designer
Languages
English]. Ability to write simple correspondence [in English]. Fluent in both Spanish & English. Written & Interaction.
Hobbies and Interests
Create a name for myself within the compounds of Graphics Designers. Share my vision with the world and integrate peoples opinions into my work as collaborative ideas.
Learning Arabic as third language
Being engaged to an Egyptian Queen, I saw just how beautiful, eccentric, ancient and full of life the Culture is within itself. In the language, every word carries a Ancestral background, dating back thousands of years. To learn the language, one must speak from the heart and be interlinked spiritually and Historically.
Software
Adobe Photoshop 2022
, 4, Very Good,Adobe Dreamweaver 2021
, 3, Good,Adobe Lightroom
, 4, Very Good,Blender
, 3, Good,Google Docs
, 4, Very Good,Gmail
, 4, Very Good,Chrome
, 4, Very GoodTimeline
Assistant Team Leader
Whole Foods Market Inc
03.2024 - Current
Meat Market Manager
Harris Teeter
07.2013 - 02.2024
Asset Protection Associate
Walmart Supercenter
09.2011 - 07.2013
Professional Associate
Walmart Supercenter
09.2010 - 07.2013
Bartender/Waiter/Assistant Manager, Sales Floor Associate
Lunas Bartending - San Lorenzo, K-Mart
07.2009 - 07.2010
Certificate in Mixology -
Ivaem College
Associate of Arts - Graphic Design
Northern Virginia Community College