Judi Young
Upper Black Eddy,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
16
16
years of professional experience
Work History
Assistant Team Leader
Whole Foods Market Inc
09.2007 - 09.2013
- Managed team workload to reach targets for specific tasks.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Conducted new-hire training regularly throughout fiscal year.
Server/Trainer
Harvest Seasonal Grill And Wine Bar
04.2015 - 04.2023
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Customer Service/Counter
Pumpernick’s Deli
04.2023 - Current
- Managed customer relations through communication and helpful interactions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma - General Studies
Council Rock High School North
Newtown, PASkills
- Understanding Customer Needs
- Food Safety Guidelines
- Call and Email Handling
- Food Allergies
- Waiting Tables
- Cash Drawer Reconciliation
- Food Handling Standards
- Attentive Service
- Hospitality and Accommodation
- Proper Storage Procedures
- Customer Loyalty
- Front Counter Work
Timeline
Customer Service/Counter
Pumpernick’s Deli
04.2023 - Current
Server/Trainer
Harvest Seasonal Grill And Wine Bar
04.2015 - 04.2023
Assistant Team Leader
Whole Foods Market Inc
09.2007 - 09.2013
High School Diploma - General Studies
Council Rock High School North
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