Charles Daroja

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Would act as the Team Leader when the actual Team Leader would be on vacation or taking time off.
• Handled day-to-day customer contact via phones and in-store contact.
• Handled pay roll for team members at the end of every pay period.
• Constructed team members schedules every week, working to make the best schedule possible working based off the team members availability and the labor budget.
• Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
• Lead by example to all team members, setting the tone for the departure for what was expected.

Was Voted Team Member of the Year in my store location in 2018.

• Maintained customer satisfaction with quick and professional handling of product returns.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Trained new personnel regarding company operations, policies and services.
• Cross-trained and backed up other customer service managers.
• Maintained up-to-date knowledge of product and service changes.
• Met customer call guidelines for service levels, handle time and productivity.