IVAN SEREBRENNICOV
Snowmass Village,CO
Summary
Accomplished professional with a proven track record in hospitality and customer service, notably at Viceroy Snowmass. Expert in vehicle maintenance and safe driving, coupled with exceptional discretion and punctuality. Excelled in enhancing customer satisfaction and streamlining service delivery, significantly contributing to operational excellence.
Quick learner and willing to learn new skills.
Overview
13
13
years of professional experience
Work History
Limo Driver
URide LLC
01.2023 - Current
- Checked in with dispatch service and updated with current location.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Stowed passenger items with care and concern to avoid damage or displeasure with handling.
- Vacuumed, cleaned and sanitized vehicles between customers.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Helped passengers with luggage, collected fares and politely answered questions.
- Drove VIPs to corporate events and meetings.
- Responded with ease to sudden changes in routes and schedules.
- Followed applicable traffic regulations and traffic laws.
- Adhered to tight schedule and met departure and arrival deadlines.
Banquet Captain
Viceroy Snowmass
05.2019 - 08.2024
- Oversaw timeliness and quality of food delivery at high-volume events.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Performed cost-benefit analysis for corporate and social events.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Banquet Houseperson
Viceroy Snowmass
05.2016 - 05.2019
- Arranged tables and chairs for special occasions and events.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Set up advertising signs and displays on shelves, counters and tables.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Assisted with bussing tables and cleaning up spills.
- Monitored dining room and bar areas for signs of overcrowding.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Addressed customer complaints and inquiries to verify satisfaction.
- Assisted wait staff with timely food delivery and guest requests.
- Monitored dining room inventory and replenished as necessary.
Valet Driver
Viceroy Snowmass
12.2015 - 05.2016
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Welcomed arriving guests and explained car retrieval procedures.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Helped guests unload and load luggage.
- Resolved customer complaints through calm, constructive communication.
- Issued and collected claim tickets and processed valet parking fees.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Logged and documented parked vehicle details for accurate records.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Arranged special transportation for guests and booked taxis and business-class vehicles.
Room Service Attendant
Viceroy Snowmass
12.2011 - 12.2015
- Garnished completed orders and arranged foods to please customers.
- Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Delivered food, condiments, and silverware to guest rooms to fulfill guest orders.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Maintained clean and safe work environment.
Education
Quit After 3rd Year - Computer Science And English
A. Russo State University
Moldova (Republic Of)10.2007
Successfully Graduated (2 Year Collage) - Automotive Mechanics
PPS -4
Moldova (Republic Of), 06.2003
Skills
- Punctuality
- Discretion and Confidentiality
- Vehicle Maintenance
- Passenger Assistance
- Safe Driving
- Professional Appearance
Timeline
Limo Driver
URide LLC
01.2023 - Current
Banquet Captain
Viceroy Snowmass
05.2019 - 08.2024
Banquet Houseperson
Viceroy Snowmass
05.2016 - 05.2019
Valet Driver
Viceroy Snowmass
12.2015 - 05.2016
Room Service Attendant
Viceroy Snowmass
12.2011 - 12.2015
Quit After 3rd Year - Computer Science And English
A. Russo State University
Successfully Graduated (2 Year Collage) - Automotive Mechanics
PPS -4
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