Ivan Serratos Ramos
Los Angeles,CA
Summary
Leveraged organizational multitasking and teamwork skills in fast-driven environments over multiple years, with strong interest in open opportunity and ongoing learning.
Overview
5
5
years of professional experience
Work History
Car Rental Agent
Zezgo Rent a Car
09.2025 - Current
- Assisted customers with vehicle selection and rental agreements, ensuring a positive experience.
- Processed vehicle returns and inspections efficiently, maintaining fleet integrity and cleanliness.
- Managed reservation systems to optimize availability and customer satisfaction.
- Provided guidance on rental policies and procedures, addressing customer inquiries effectively.
- Assisted in resolving conflicts or issues between customers and staff, fostering a positive work environment.
- Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
Site Security Officer
Tyrone Rodgers Security
09.2024 - 09.2025
- Monitored premises to ensure safety and security compliance.
- Conducted regular patrols to identify potential security risks.
- Responded promptly to incidents and alarms, ensuring swift resolution.
- Prepared detailed reports of daily activities and security breaches.
- Effectively managed visitor access by verifying credentials, issuing temporary passes, and maintaining an up-to-date database of authorized individuals.
- Addressed potential risks by regularly reviewing and updating site-specific security plans according to changing conditions.
Warehouse Package Handler
FedEx
08.2021 - 04.2024
- Followed verbal and written instructions to properly move and ship products.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed, and loaded packages into correct bins / trucks.
- Moved packages from conveyor system to rollers.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Proved successful working within tight deadlines and fast-paced environment.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Followed safety regulations to maintain safe work environment.
Education
Bachelor of Arts - Film And TV Production
California State University - Dominguez Hills
Carson, CA05.2022
Associate of Arts - Film And TV Production
Los Angeles Community College
Los Angeles, CA09.2026
Skills
Managed daily workflow efficiently to support consistent operational output
Package unloading
Lifting and sorting
Multi-tasking
Problem-Solving
Time-Management
Teamwork
Adaptability
Leadership
Personal Information
Title: Undergraduate Student
Timeline
Car Rental Agent
Zezgo Rent a Car
09.2025 - Current
Site Security Officer
Tyrone Rodgers Security
09.2024 - 09.2025
Warehouse Package Handler
FedEx
08.2021 - 04.2024
Associate of Arts - Film And TV Production
Los Angeles Community College
Bachelor of Arts - Film And TV Production
California State University - Dominguez Hills