Ivan Shelkovich
Englewood,CO
Summary
Hardworking employee enthusiastic about learning more about the machinery field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Owner/Operator
One Stop Saab
01.2019 - Current
- Assisted clients with routine maintenance, diagnostic, and performance upgrades for their vehicles
- Replaced damaged, missing, or defective parts with new or used components
- Sourcing vehicles for repair and subsequent sale
- Maintained large eBay and online used Saab parts catalog for quick shipping and daily sales
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern
- Kept tools and equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies
Automotive Service Advisor
Schomp BMW
09.2020 - 01.2022
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Suggested additional services to customers in order to meet upsell goals.
- Followed up with customers to offer additional support and check resolution satisfaction.
Automotive Express Service Advisor
Autonation Toyota Arapahoe
01.2018 - 03.2020
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Education
High School Diploma -
Cherry Creek High School
Greenwood Village, CO05.2018
Skills
- Repair Knowledge
- Auto and Engine Repair
- Use of Hand and Power Tools
- Problem Diagnosis
- Time Management
- Preventive Maintenance Services
- Sales and Inventory Expertise
References
Available upon request
Timeline
Automotive Service Advisor
Schomp BMW
09.2020 - 01.2022
Owner/Operator
One Stop Saab
01.2019 - Current
Automotive Express Service Advisor
Autonation Toyota Arapahoe
01.2018 - 03.2020
High School Diploma -
Cherry Creek High School
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