Ivan Valdez

Managed and maintained the company's technological infrastructure. I was responsible for the organization's computer systems including, hardwares, softwares, networks, and servers

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Administratcarrying out various functions such as good treatment of people, document management and social programs.

• Linked computers to network and peripheral equipment.
• Performed troubleshooting to correct computer hardware and software malfunctions.
• Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
• Resolved technical issues for clients through remote support, increasing customer satisfaction.
• Enhanced system performance by conducting regular software and hardware updates.
• Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
• Recommended new and replacement hardware and software purchases.