TRACEY L. BLAKENEY
Lexington,SC
Summary
High-performing administrative professional and information systems analyst who increases efficiency, productivity, and compliance in the workplace. Proven ability to manage organizational and technical operations for large-scale organizations. Accomplished administrator with strengths that include process development, purchasing and procurement, meeting and event planning, executive engagement, technology management, and project management. Clear communicator who demonstrates high confidentiality, partnering seamlessly across levels and functions to provide training, guidance, and support for administrative, strategic, technical, and tactical initiatives. Robust technical skill set with experience in system administration, IT support, network management, and technology upgrades. Able to train and support users of all knowledge levels to resolve technical challenges.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Computer Information System Analyst
South Carolina Army National Guard
07.2006 - 10.2017
- Leveraged administrative, project management, and information technology skills to support IT operations for the South Carolina Army National Guard
- Installed, configured, troubleshot, repaired, and updated hardware, software, systems, and networks, providing consultation and support to individual users and departments
- Supported the success of major initiatives with over 700+ team members by installing, operating, and maintaining large-scale, multi-user systems and technical equipment
- Increased operational efficiency by designing, implementing, and updating information systems, data control measures, and bulk data storage solutions
- Wrote, edited, and distributed operational manuals and technical instructions, communicating complex information in an easily understandable manner for technical and non-technical users
Federal Administrative Officer
United States Army
01.2006 - 12.2016
- Delivered seamless administrative and IT support to the Construction and Facilities Management Office
- Created and updated records, documented and responded to in-person, phone, and email communications, and managed daily office operations
- Partnered with senior executives to plan and deliver on- and off-site agency programs and events with up to 300+ attendees each
- Secured vendors, venues, and supplies, planned itineraries, and oversaw execution
- Functioned as Time and Attendance Coordinator, documenting, verifying, and reporting hours worked, daily arrival and departure times, vacation time, and other time off for 200+ employees
- Reviewed, documented, and updated Standard Operating Procedures (SOP), policies, and programs to ensure accurate information and alignment with current processes and requirements
Senior Information Systems Operator
United States Army
01.2003 - 12.2006
- Led team in direction of communications operations, leveraging technical acumen to manage and maintain all related systems and software
- Delivered IT help desk services, creating, maintaining, and deleting user profiles, resetting passwords, configuring accounts, and providing technical and system support to technical and non-technical users around the globe
- Provided modem support, database management services, and communications volume management
- Coordinated up to 70K communications weekly, efficiently, accurately, and securely receiving and disseminating electronic, written, and verbal correspondence in alignment with security protocols
- Trained, managed, and developed team of 12 communications and technical support specialists, coaching as needed to improve productivity and performance
- Supported strategic and tactical initiatives, providing technical oversight, consultation, and support to teams worldwide
- Ensured compliant use of equipment and adherence to information security best practices
- Maintained readiness of critical communications systems by performing or verifying daily and weekly backups
Telecommunications Operator
United States Army
01.2000 - 12.2003
- Supported US Army communications operations as Video Telecommunications Operator (VTO)
- Provided communication support to the top five US Army executives, conducting data system studies, distributing information, and managing highly sensitive correspondence with discretion and confidentiality
- Held 100% accountability for electronic and written correspondence security, verifying authorizations and preparing documentation in alignment with regulatory requirements and information security protocols
Education
Master of Arts - Information Technology Management
Webster University
Ft. Jackson, SCMaster of Arts - Information Security System Management
Webster University
Ft. Jackson, SCBachelor of Science - Information Technology Management, Applied Software
Limestone College
Gaffney, SCInformation Assurance Security Certification -
South Carolina Army National Guard
Gaffney, SCEqual Opportunity (EO) Training -
United States Army
Columbia, SCSexual Harassment/Assault Response and Prevention (SHARP) Training -
United States Army
Columbia, SCSkills
- Administrative Operations
- Policy Development & Documentation
- Records Management
- Purchasing & Procurement
- Project Management
- Team Leadership & Training
- Executive Support
- IT Help Desk & Technology Management
- Event & Meeting Planning
- MS Office
- Hardware Installation
- Software Installation
- Network Installation
- Network Support
- Network Application Design
Certification
Equal Opportunity Officer
Facilator
Sexual Harassment Advocate
Instructor/ Trainer
Information Security System Officer
Master Resilience Officer Instructor
Timeline
Computer Information System Analyst
South Carolina Army National Guard
07.2006 - 10.2017
Federal Administrative Officer
United States Army
01.2006 - 12.2016
Senior Information Systems Operator
United States Army
01.2003 - 12.2006
Telecommunications Operator
United States Army
01.2000 - 12.2003
Master of Arts - Information Technology Management
Webster University
Master of Arts - Information Security System Management
Webster University
Bachelor of Science - Information Technology Management, Applied Software
Limestone College
Information Assurance Security Certification -
South Carolina Army National Guard
Equal Opportunity (EO) Training -
United States Army
Sexual Harassment/Assault Response and Prevention (SHARP) Training -
United States Army
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