Ivana Crnjac
Palos Park,IL
Summary
Student at the University of Illinois with four years of customer service experience, proficient at fostering positive client relationships and enhancing customer satisfaction. Proven ability to excel in fast-paced environments, demonstrating strong time management skills and keen attention to detail under pressure. Eager to leverage transferable skills in a new field, contributing to team success and driving operational excellence. Committed to continuous learning and professional growth, ready to embrace new challenges and opportunities.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
Champaign, IL
03.2025 - Current
- Prepared and served a variety of beverages to meet customer needs.
- Managed cash register transactions accurately and efficiently during peak hours.
- Collaborated with team members to restock supplies and maintain product availability.
- Provided training support for new baristas on equipment operation and beverage preparation.
Guest Services Associate
PetSmart
Orland Hills, IL
08.2023 - Current
- Oversaw daily care and management of animals to ensure well-being.
- Performed regular cleaning tasks throughout the day to ensure a safe and welcoming environment.
- Conducted customer outreach through phone calls to facilitate communication and support store operations. Collaborated with store departments via phone to ensure seamless coordination and assistance.
- Coordinated check-in and check-out procedures, prioritizing customer satisfaction and timely service.
- Oversaw daily activities of store team to enhance customer service and operational efficiency.
Barista
Starbucks
Tinley Park, IL
06.2022 - 03.2023
- Demonstrated leadership skills by assisting customers with purchases and transactions
- Managed computer systems and cash registers to ensure efficient transaction processing.
- Conducted phone calls to ensure clear communication and address inquiries from customers and team members.
- Ensured store cleanliness and organization to enhance customer experience.
Education
Bachelor of Science - Political Science
Moraine Valley Community College
Palos Hills, IL05.2024
Associate's - Political Science
Moraine Valley Community College
Palos Hills, IL05.2024
Skills
- Effective communication
- Strategic leadership
- Prioritization and scheduling
- Customer engagement
- Team collaboration
- Attention to detail
- Problem-solving
Timeline
Barista
Starbucks
03.2025 - Current
Guest Services Associate
PetSmart
08.2023 - Current
Barista
Starbucks
06.2022 - 03.2023
Bachelor of Science - Political Science
Moraine Valley Community College
Associate's - Political Science
Moraine Valley Community College