Ivana Fields
Reading,Pa
Summary
To obtain a rewarding position in providing excellent service to the public that will enable the potential for success along with professional and intellectual growth. Microsoft Outlook, QuickBooks, Data Entry, payment processing, detail oriented and multitasking.
Overview
8
8
years of professional experience
Work History
Medical Billing Specialist
Zotec Partners
10.2021 - Current
- Two and a half years as inbound customer service billing specialist. Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Analyzing billing and inputting resolution to process bills.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Worked with multiple departments to check proper billing information.
- Type 80 words per minute
- Metric system perfomance
Customer Care Specialist
UGI Utilities Inc
11.2019 - 07.2021
- Verified and logged in high volume of data each day, tracking account payments, updated personal information, and order details
- Resolved complex issues requiring extended investigations and support, diligently following up and coordinating solutions
- Met inbound customer needs while maintaining strict performance targets.
Policy Service Representative
IAC Health insurance
10.2017 - 10.2019
- Used CRM Software to record claims information
- Review insurance coverage to calculate policy limits
- Provided account information, claims procedure guidance, and additional resources to support officeholders throughout claims process
- Processed new insurance policies, documenting premiums, coverage limits, and account holder information
- Applied knowledge of insurance rate standards to calculate premiums, adjustments, and new reserve requirements.
Customer Service Representative
Santander Bank
02.2016 - 09.2017
- Managed customer calls efficiently in a fast-paced call center environment
- Maintained customer satisfaction by addressing customer needs and resolving concerns
- Handled customer inquiries, billing questions, payments, and service requests
- Delivered fast and friendly service regarding questions and service complaints.
Education
Bachelor of Arts - Digital Communications And Media
Temple University
Philadelphia, PA05.2001
Skills
- Patient Billing Specialist
- In-bound customer service assistance
- Word Excel,Microsoft Word Proficient
- Flexible schedule
- Excellent Phone Skills
- Conflict Resolution
- Attention to Detail
- Multitasking and Organization
- Customer Service
- Critical Thinking
Timeline
Medical Billing Specialist
Zotec Partners
10.2021 - Current
Customer Care Specialist
UGI Utilities Inc
11.2019 - 07.2021
Policy Service Representative
IAC Health insurance
10.2017 - 10.2019
Customer Service Representative
Santander Bank
02.2016 - 09.2017
Bachelor of Arts - Digital Communications And Media
Temple University
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