Ivana Fields

Reading,Pa

Summary

Analytical medical biller successful at resolving disputes and billing inquiries. Detail-oriented individual with several years of experience performing intricate billing procedures with undeniable level of detail. Familiar with private and commercial insurance carriers.

Overview

years of professional experience

Work History

Medical Billing Specialist

Zotec Partners

10.2021 - Current

Two and a half years as inbound customer service billing specialist. Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
Analyzing billing and inputting resolution to process bills.
Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
Worked with multiple departments to check proper billing information.
Type 80 words per minute
Metric system perfomance

Home Health Aide

Assured Assistance

Reading, Pennsylvania

10.2020 - Current

Documented client progress and communicated effectively with family members.
Trained new aides on best practices for client care and support procedures.
Maintained updated records and safeguarded patient privacy in accordance with HIPAA.

Customer Care Specialist

UGI Utilities Inc

11.2019 - 07.2021

Verified and logged in high volume of data each day, tracking account payments, updated personal information, and order details
Resolved complex issues requiring extended investigations and support, diligently following up and coordinating solutions
Met inbound customer needs while maintaining strict performance targets.

Policy Service Representative

IAC Health insurance

10.2017 - 10.2019

Used CRM Software to record claims information
Review insurance coverage to calculate policy limits
Provided account information, claims procedure guidance, and additional resources to support officeholders throughout claims process
Processed new insurance policies, documenting premiums, coverage limits, and account holder information
Applied knowledge of insurance rate standards to calculate premiums, adjustments, and new reserve requirements.

Skills

Patient Billing Specialist
In-bound customer service assistance
Word Excel,Microsoft Word Proficient
Flexible schedule
Excellent Phone Skills
Conflict Resolution

Attention to Detail
Multitasking and Organization
Customer Service
Critical Thinking
Billing analysis
Data entry

Timeline