Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ivana Grzesiak

Summary

Ambitious, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Ready to take on responsibilities, new challenges, enthusiastic to learn and meeting team goals.

Overview

19
19
years of professional experience
1
1
Certification

Work History

President of Operations

SMG Freight Inc
Willow Springs, Illinois
04.2013 - Current
  • Established and administered trucking company, with implemented operational strategy and effectively built customer and employee loyalty.
  • Hired and managed employees to maximize productivity, while identifying the opportunities to improve budget and validate expenses.
  • Administering business budget planning, accounting, IFTA (quarterly), HUT and IRP (yearly) and weekly payroll to handle financial needs.
  • Maintaining equipment, and providing safety to drivers.



General Manager of Operations

Compass Insurance Group Inc
Burr Ridge, IL
05.2007 - 01.2013
  • Started and managed a new established insurance agency, from building the book of business, hiring, training, planing, advertising and administering every level of the agency.
  • Built relationships with clients, brokers, claim department, using active listening, implementing team work, and providing excellent customer service.
  • Initiated modern employee recognition program which boosted productivity, improved morale, and continuing education of employees.
  • Displayed consistent, positive attitude towards employees and customers, even during high-stress situations, such as change of rates and policies, cancellations or renewals.
  • Worked to accommodate new and different insurance trends, requests, rates, to optimize insurance agency reputation.
  • Planed and worked of yearly projections seeking constant improvement and reaching goal.


Safety Manager

Compass Express Inc
Justice, IL
08.2005 - 05.2007
  • Managed safety department, new applicants for the driving position, verifying applications, administering the training, following protocol staying in compliance with Safety regulations.
  • Trained employees in most current regulations, new LOG Books rules, and practices in effort to prevent mishaps and promote overall safety.
  • Prepared and presented reports to upper management and audit team, passing every DOT inspection.

Peer Tutor

North Central College
Naperville, IL
09.2003 - 05.2005
  • Assisted other students with homework and provided supplementary instruction.
  • Supported students with helpful study habits and exam strategies.
  • Promoted development of good study habits and learning skills.

Education

Bachelor of Arts - Mathematics

North Central College
Naperville, IL
05.2005

Associate of Science - Mathematics Education

College of DuPage
Glen Ellyn, IL
05.2002

Associate of Arts -

College of DuPage
Glen Ellyn, IL
2001

Skills

  • IL Licensed Agent in Property and Casualty
  • Excellent customer service and relation skills
  • Effective Communicator and Public Speaker
  • Experience in Microsoft Office, Excel, QuickBooks, TAM applied system
  • Employee Motivation
  • Integrity and Transparency
  • Business Leadership
  • Managing Multiple Tasks
  • Fluent in Serbian Language

Certification

Illinois Insurance License

Languages

Serbian
Full Professional

Timeline

President of Operations

SMG Freight Inc
04.2013 - Current

General Manager of Operations

Compass Insurance Group Inc
05.2007 - 01.2013

Safety Manager

Compass Express Inc
08.2005 - 05.2007

Peer Tutor

North Central College
09.2003 - 05.2005

Bachelor of Arts - Mathematics

North Central College

Associate of Science - Mathematics Education

College of DuPage

Associate of Arts -

College of DuPage

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