IVANA IVKOVIC
Ridgewood,NY
Summary
Dynamic professional with extensive experience in tenant relations, property maintenance, and lease administration. Strong organizational skills and meticulous attention to detail drive efficient management of daily operations. Proven ability to communicate effectively and resolve conflicts in high-pressure environments, ensuring tenant satisfaction and operational excellence. Committed to fostering positive relationships and enhancing property value through proactive management strategies.
Overview
8
8
years of professional experience
Work History
Assistant Property Manager
Dalan Real Estate
New York, NY
10.2024 - Current
- Managed a portfolio of 35 mixed-use residential buildings totaling approximately 780 units, including free-market, rent-stabilized, and union properties
- Oversaw tenant arrears, legal cases, and coordination with legal counsel regarding new proceedings and case updates
- Served as the primary point of contact for residents, vendors, and building staff, handling a high volume of communications and escalations
- Coordinated maintenance requests, vendor scheduling, preventative maintenance, and building compliance requirements including boiler, elevator, and fire safety inspections
- Monitored and facilitated all move-in and move-out activities, optimizing efficiency during periods of high tenant turnover.
- Reviewed and approved invoices and processed security deposit reconciliations in accordance with company procedures
- Managed monitoring and resolution processes for HPD violations, ensuring timely corrective actions and adherence to compliance requirements.
- Coordinated with building staff to ensure efficient management of schedules, vacation coverage, and daily operational tasks.
- Conducted regular property inspections and provided repair and operational recommendations to asset management
Property Manager
RSP Companies
New York, NY
01.2024 - 10.2024
- Oversee a portfolio of 60 cooperative buildings comprising 900+ sponsor-owned units, ensuring efficient operations, resident satisfaction, and regulatory compliance.
- Manage accounts receivable and payable processes, maintaining accurate financial records and timely vendor payments.
- Implemented rent collection strategies that reduced delinquency rates by 20% within six months.
- Coordinate maintenance operations and capital improvement projects, working closely with building staff, contractors, and external vendors.
- Negotiate vendor contracts and service agreements to improve service quality and control operational costs.
- Oversaw gut renovations of vacant apartments, collaborating with architects on design approvals and preparing units for market.
Senior Leasing Specialist
Rose Associates
New York, NY
03.2022 - 12.2023
- Negotiated and executed leases for a 300+ unit residential portfolio, contributing to a 10% increase in annual revenue.
- Increased occupancy rates by 15% through targeted marketing initiatives, prospect outreach, and strong resident retention strategies.
- Built and maintained strong tenant relationships, resulting in a 25% increase in lease renewals.
- Monitored rent payments, operating expenses, and account activity while preparing accurate and timely financial reports.
- Completed annual rent calculations and regulatory filings utilizing housing database software.
- Successfully resolved tenant disputes, complaints, and lease-related issues through effective communication and problem-solving skills.
Real Estate Agent
Avenues Real Estate
09.2020 - 02.2022
- Reviewed and updated files, policy manuals, and rental records of 60+ members of staff employees
Communicated with sellers, buyers, renters to understand property needs, timeline and budget
Assisted with preparing and signing closing statements, contracts and leases
Consulted with clients concerning market conditions, prices, legal requirements, and related matters to ensure a fair and honest dealing
Performed basic accounting functions including cash reconciliations and wire transfers.
Executive Assistant
Chancellor Suite, CUNY Central Office
12.2017 - 01.2021
- Assisted in planning , scheduling, organizing and execution of meetings, events, conferences and off-site.
- Monitored and screened visitors to verify access to facility and inter-office personnel.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operations.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
Education
BBA - Finance
Baruch College of The City University of New York
New York, NY05-2024
Associate of Science - Business Administration
LaGuardia CC
Long Island City, NY02-2021
Bachelor of Science - Nursing Midwifery
Faculty of Medicine
Zagreb, Croatia08-2015
High School Diploma -
Nursing High School
Zagreb, Croatia05-2014
Skills
- Microsoft Office Suite - Excel, Word PowerPoint, Teams, Outlook
- Property Management Software
- Yardi / MRI
- Building Link/ Livly Hub / OnSite
- Carson
- Fair Housing Laws and Regulations
- Budgeting and Financial Analysis
- Database Management
Languages
Croatian/Serbian
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Property Manager
Dalan Real Estate
10.2024 - Current
Property Manager
RSP Companies
01.2024 - 10.2024
Senior Leasing Specialist
Rose Associates
03.2022 - 12.2023
Real Estate Agent
Avenues Real Estate
09.2020 - 02.2022
Executive Assistant
Chancellor Suite, CUNY Central Office
12.2017 - 01.2021
BBA - Finance
Baruch College of The City University of New York
Associate of Science - Business Administration
LaGuardia CC
Bachelor of Science - Nursing Midwifery
Faculty of Medicine
High School Diploma -
Nursing High School