Ivana Jiron
Miami,FL
Summary
Energetic VIP Bottle Server known for maintaining high productivity and completing tasks efficiently. Possess specialized skills in customer relationship management, upselling premium products, and inventory control. Excel in communication, teamwork, and adaptability, ensuring exceptional service delivery in fast-paced environments.
Hardworking Cocktail Server highly skilled in accurately memorizing and fulfilling complex orders. Positive, upbeat, and passionate about providing beverage knowledge to aid patrons in creating unforgettable cocktail experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
VIP Bottle Server/Hookah Server
Alchemy Hookah Lounge
Orlando, US
01.2024 - 09.2024
- Prep hookah's, coals, hoses before open time
- Prep chasers
- Attend tables & fulfill desired requests
- Sell sections beforehand of events
- Take out food, hookahs, drinks & bottles in a timely manner
- Make sure sections & tables were clean
- Responsible for distributing bills & payments
- Presentation of bottles as requested
- Make sure sections & tables are attended & satisfied
- Ensured that all guests received prompt service and quality drinks.
- Monitored guest consumption of alcohol to ensure compliance with state regulations.
- Performed cashier duties such as taking orders, processing payments, and making change accurately.
- Demonstrated knowledge of beer, wine, spirits, cocktails, non-alcoholic beverages, and food items on the menu.
- Suggested cocktail choices based on customer preference, daily specials and inventory availability.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Coordinated with management to organize special events and promotions.
VIP Bottle Server/Bartender
Booby Trap South Miami
Miami, US
07.2023 - 01.2024
- Provide food & beverage hospitality to in coming customers
- Attend assigned/booked tables
- Clean during guest stay to maintain a clean space
- Responsible for tabs on drinks, bottles, & food
- Make sure guests request on any presentation/bottle service is done
- Maintained cleanliness of bar area by wiping down surfaces, cleaning glassware, and restocking supplies.
- Ensured that all guests received prompt service and quality drinks.
- Provided accurate information regarding menu items and drinks specials to patrons.
- Performed cashier duties such as taking orders, processing payments, and making change accurately.
- Demonstrated knowledge of beer, wine, spirits, cocktails, non-alcoholic beverages, and food items on the menu.
- Checked identification cards of customers when necessary according to company policies.
- Maintained a safe environment by following proper safety procedures during bottle handling.
- Processed orders quickly and efficiently while ensuring accuracy in order fulfillment.
- Provided exceptional service to high volume of daily customers.
- Coordinated with management to organize special events and promotions.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Monitored guest satisfaction and addressed concerns promptly to ensure a positive experience.
Medical Receptionist
Miami Life Plastic Surgery
Miami, US
04.2023 - 08.2023
- Greet patients
- Check in patients for any type of appointments & surgery
- Take payments
- Do call backs & reminder calls to patients
- Make sure the front of the clinic is clean & presentable
- Create a safe & friendly environment
- Any tasks to improve patient care
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Protected patients by observing strict HIPAA guidelines.
VIP Bottle Server
Taboo Miami
Miami, US
06.2022 - 12.2022
- Greet customers & lead them to their tables
- Take food & drink orders
- Provide additional information as needed for customers regarding the food menu or drink menu
- Issue bill & accept payments
- Move in a high volume, fast paced environment
- Executing presentation request
- Executing fast paced service in a high volume environment
- Monitored guest consumption of alcohol to ensure compliance with state regulations.
- Demonstrated knowledge of beer, wine, spirits, cocktails, non-alcoholic beverages, and food items on the menu.
- Communicated effectively with other team members to ensure smooth operations of shifts.
- Checked identification cards of customers when necessary according to company policies.
- Maintained a safe environment by following proper safety procedures during bottle handling.
- Organized bottles neatly on shelves according to brand name or type of beverage.
- Maintained accurate cash handling practices while efficiently serving customers.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Prepared both alcoholic and non-alcoholic beverages for patrons.
VIP Bottle Server
Exchange Miami
Miami Beach, US
10.2019 - 05.2022
- Book sections for nights scheduled to work
- Greet customers
- Provide bottle presentation as requested from customer
- Responsible for payments & any additional bills
- Make sure any areas around venue are clean
- Make sure customers are satisfied with request and any additional ones
- Pour drinks, shots as requested
- Assisted with opening champagne bottles for guests.
- Provided accurate information regarding menu items and drinks specials to patrons.
- Checked identification cards of customers when necessary according to company policies.
- Maintained a safe environment by following proper safety procedures during bottle handling.
- Provided exceptional service to high volume of daily customers.
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Maintained accurate cash handling practices while efficiently serving customers.
- Took drink orders from tables and bar area and relayed to bartenders.
- Suggested cocktail choices based on customer preference, daily specials and inventory availability.
- Calculated charges, issued table checks, and collected payments from customers.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with patrons to offer friendly service and determine needs.
- Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
- Managed multiple tables simultaneously while maintaining high-quality service.
Food & Drink Runner, Server
Greenstreet Cafe
Coconut Grove, US
12.2020 - 03.2022
- Take food to assigned table, take drinks from bar, prepare soft drinks
- Be attentive to tables & guests
- Take orders & put them into system to be prepared
- Be responsible for payments & collection of payments
- Handle any request from guests regarding food & drink menus
- Communicated with kitchen staff regarding any special requests or dietary restrictions of customers.
- Stocked supplies such as napkins, straws, cups, lids for drink runners' use during shift hours.
- Followed safety guidelines while handling hot plates or trays filled with food items.
- Checked on dining area to identify immediate needs and reset tables between guests.
- Restocked and cleaned counter and service stations throughout shifts.
- Maintained adequate levels of linens, trays, and silverware items for customers and performed washing and sanitation.
- Trained new employees to perform duties.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Prepared checks, itemizing total meal costs and taxes.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Education
Bachelor of Science - Biology
Florida International University
Miami, FL07-2024
Skills
- Excel Certified
- Quick learner
- Fast paced
- CPR Certified
- Microsoft Word Certified
- Self-Sufficient
- Organizational skills
- Bilingual
- Typing
- Phone etiquette
- Medical receptionist
- Time management
- Medical scheduling
- Medical records
- Medical billing
- Inside sales
- Restaurant experience
- Customer service
- POS
- HIPAA
- Reservation Management
- Menu knowledge
- High-volume dining
Certification
CPR Certification
Languages
Spanish, Fluent
Personal Information
Willing To Relocate: Anywhere
Timeline
VIP Bottle Server/Hookah Server
Alchemy Hookah Lounge
01.2024 - 09.2024
VIP Bottle Server/Bartender
Booby Trap South Miami
07.2023 - 01.2024
Medical Receptionist
Miami Life Plastic Surgery
04.2023 - 08.2023
VIP Bottle Server
Taboo Miami
06.2022 - 12.2022
Food & Drink Runner, Server
Greenstreet Cafe
12.2020 - 03.2022
VIP Bottle Server
Exchange Miami
10.2019 - 05.2022
Bachelor of Science - Biology
Florida International University