Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ivana Marie Herdocia

Seattle

Summary

Committed to ensuring customer satisfaction by providing exceptional service and solution. Dedicated at optimizing customer experience and interactions

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

McDonald's
08.2021 - 09.2024
  • Operated a POS system to process transactions.
  • Analyzed over 400 customer transactions in the span of an early morning rush with profits of the morning meeting to an average of $4,000.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Associate

Next To Nature
10.2024 - Current
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Provided guidance and reviews for customers pertaining to merchandise

Education

Bachelor - Computer Science

Florida International University
Miami, FL
05.2026

Associate Degree - Computer Engineering

Miami Dade College
Miami, FL
05.2024

Certificate - Java Programming

FreedCodeCamp
Online
08-2025

Skills

  • Languages: Fluent in English Intermediate Spanish
  • Behavioral Skills: Collaboration, adaptation skills, teamwork, and fast learner
  • Community services: 180 hours
  • Technical Skills: HTML, Python, and Java - In Development
  • Interest: Website Design, project management, engineering design, Networking, and Machine Learning

Certification

  • Responsive Web Design Development, FreeCodeCamp.org - In Development
  • Brilliant.org: Regularly studying classes related to Python, Logic, and Engineering Thinking.
  • Udemy: Introduction to Programming - In Development

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Associate

Next To Nature
10.2024 - Current

Customer Service Representative

McDonald's
08.2021 - 09.2024

Bachelor - Computer Science

Florida International University

Associate Degree - Computer Engineering

Miami Dade College

Certificate - Java Programming

FreedCodeCamp

Similar Profiles

CREATE PROFILE