Ivana Morell
Ocala,FL
Summary
Accomplished Hairstylist and Server Manager with a proven track record at Johnny Rockets Restaurant, enhancing customer satisfaction and loyalty through exceptional service and guest engagement. Skilled in team leadership and service prioritization, adept at training staff to exceed sales targets while maintaining a professional appearance and high standards of cleanliness.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Hairstylist
Split Endz Hair Salon
01.2023 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Head Server
Olive Garden
07.2021 - 01.2023
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Trained staff members on use of POS system.
Head Server
Evan’s Prairie Country Club
01.2017 - 01.2020
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Facilitated smooth transitions between shifts by clearly communicating pertinent information to incoming staff members.
- Supervised server staff and simultaneously served personal section of tables.
- Increased sales per customer by listening actively and recommending relevant menu items.
Server Manager
Johnny Rockets Restaurant
06.2014 - 01.2019
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Enforced compliance with uniform and personal presentation standards.
Education
High School Diploma -
The Villages Charter Highschool
The Villages, FL05-2015
Skills
- Team Training
- Exceptional customer service
- Guest engagement
- Professional appearance
- High volume dining
- Service prioritization
- Team leadership
Certification
- Esthetician License - Florida Board of Cosmetology.
- CPR/AED Certification
Languages
Spanish
Native or Bilingual
Timeline
Hairstylist
Split Endz Hair Salon
01.2023 - Current
Head Server
Olive Garden
07.2021 - 01.2023
Head Server
Evan’s Prairie Country Club
01.2017 - 01.2020
Server Manager
Johnny Rockets Restaurant
06.2014 - 01.2019
- Esthetician License - Florida Board of Cosmetology.
- CPR/AED Certification
High School Diploma -
The Villages Charter Highschool
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