Ivana Rasic
Franklin
Summary
Proven team collaborator and strong relationship builder, I excelled in a Business Internship at New Ram Express LLC, where I spearheaded a marketing campaign boosting brand awareness significantly. With exceptional communication and organizational skills, I adeptly managed customer relations and problem-solving, ensuring customer satisfaction and repeat business at The Eleanor Room.
Overview
1
1
year of professional experience
Work History
Business Internship
New Ram Express LLC
09.2023 - 01.2024
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Collaborated on marketing campaign that significantly increased brand awareness.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Built relationships with customers to encourage repeat business.
Restaurant Hostess
The Eleanor Room
09.2024 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Worked effectively in fast-paced environments.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Education
Associate Degree - Interior Design
Milwaukee Area Technical College
Milwaukee, WI05-2026
High School Diploma -
Franklin High School
Franklin, WI01-2024
Skills
- Customer service
- Exceptional communication
- Active learning
- Strong relationship building abilities
- Assertiveness
- Team collaboration
Accomplishments
- Graduated high school a semester early
[January 2024]
Languages
English
Native or Bilingual
Serbian
Native or Bilingual
Timeline
Restaurant Hostess
The Eleanor Room
09.2024 - Current
Business Internship
New Ram Express LLC
09.2023 - 01.2024
Associate Degree - Interior Design
Milwaukee Area Technical College
High School Diploma -
Franklin High School
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