Summary
Overview
Work History
Education
Skills
PROFESSIONAL DEVELOPMENT
Timeline
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Ivanaica James

Avoyelles Parish,Louisiana

Summary

Experienced with managing and inputting large volumes of data accurately. Utilizes efficient data entry techniques and software tools for optimal performance. Strong understanding of maintaining data integrity and ensuring consistency across systems.

Overview

7
7
years of professional experience

Work History

Seasonal Chat/Phone Support Specialist

Foundever
01.2025 - 01.2025
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
  • Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.

PSE Clerk

United States Postal Service
01.2019 - 01.2024
  • Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
  • Loaded and unloaded shipping containers and vehicles.
  • Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.

Wireless Specialist

T-ROC
01.2018 - 01.2020
  • Enhanced wireless network performance by optimizing configurations and conducting regular system updates.
  • Maintained up-to-date knowledge of industry trends, incorporating emerging technologies into company offerings where applicable.
  • Completed statement of work reports to provide correct billing for consultation services.
  • Recommended appropriate system based on customers' specific networking needs.

Education

Trade Diploma - Electronics Technology

Remington College
10-2019

Skills

  • Data entry
  • Data verification
  • Technical support
  • Attention to detail
  • Customer support
  • Call documentation
  • Issue resolution
  • Time management
  • Problem solving
  • Call center operations
  • Customer service
  • Support services
  • Remote support

PROFESSIONAL DEVELOPMENT

  • Brand Ambassador Trusted Herd 2023
  • Retail Merchandiser Freelance 2020

Timeline

Seasonal Chat/Phone Support Specialist

Foundever
01.2025 - 01.2025

PSE Clerk

United States Postal Service
01.2019 - 01.2024

Wireless Specialist

T-ROC
01.2018 - 01.2020

Trade Diploma - Electronics Technology

Remington College

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Ivanaica James