IVANDER MAURICIO
Douglasville,GA
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
8
8
years of professional experience
Work History
Service Manager
Pep boys
05.2022 - 01.2024
- Met with customers to discuss service needs and offer available solutions
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
- Met with customers to discuss service needs and develop effective and practical solutions
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training
- Guided techs on automotive repair, tool usage and equipment operation
- Followed up with customers during and after installations to verify satisfaction
- Set and administered department budgets for expenditures, materials and labor
Assistant Manager
Mavis Tires And Brakes
05.2020 - 03.2022
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Planned team-building exercises to increase employee performance and job satisfaction
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency
Fork Lift Driver/Chemical Compounder
Arylessence
11.2018 - 04.2020
- Maintained a safe work environment by adhering to safety regulations and protocols during all lift driving tasks.
- Streamlined inventory management with accurate tracking of items using barcode scanners and documentation systems.
- Achieved timely completion of orders through effective communication with supervisors regarding task progress and potential obstacles.
- Collaborated with team members to ensure efficient distribution processes, resulting in improved customer satisfaction.
Server / Expo
Dave N Busters
04.2016 - 10.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Electrician - Network Cabling Copper / Fiber Optic Certifications
Earle C. Clements Job Corps Academy
Morganfield, KY07.2015
High School Diploma -
Earle C. Clements Job Corps Academy
Morganfield, KY07.2014
Skills
- Employee performance evaluations
- Training
- Business planning
- Sales growth
- Internet marketing
Languages
Spanish
Full Professional
Timeline
Service Manager
Pep boys
05.2022 - 01.2024
Assistant Manager
Mavis Tires And Brakes
05.2020 - 03.2022
Fork Lift Driver/Chemical Compounder
Arylessence
11.2018 - 04.2020
Server / Expo
Dave N Busters
04.2016 - 10.2018
Electrician - Network Cabling Copper / Fiber Optic Certifications
Earle C. Clements Job Corps Academy
High School Diploma -
Earle C. Clements Job Corps Academy
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