Draco Lugosi
Los Angeles,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Service Manager
Chipotle Mexican Grill
Various
07.2019 - 08.2022
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Trained 30+ less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
Education
GED -
Taft Charter High School
Woodland Hills, CA06.2017
Skills
- Employee Relations
- Disciplinary Action
- Safety and Sanitation Standards
- Anticipating Problems
- Employee Performance Evaluations
- Investigating Complaints
Languages
English
Spanish
Sing language
Timeline
Service Manager
Chipotle Mexican Grill
07.2019 - 08.2022
GED -
Taft Charter High School