IVANDER MAURICIO
Douglasville,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Cook
Carrabbas
05.2024 - 01.2025
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Service Manager
Pep boys
05.2022 - 01.2024
- Met with customers to discuss service needs and offer available solutions
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
- Met with customers to discuss service needs and develop effective and practical solutions
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training
- Guided techs on automotive repair, tool usage and equipment operation
- Followed up with customers during and after installations to verify satisfaction
- Set and administered department budgets for expenditures, materials and labor
Assistant Manager
Mavis Tires And Brakes
05.2020 - 03.2022
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Planned team-building exercises to increase employee performance and job satisfaction
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency
Fork Lift Driver/Chemical Compounder
Arylessence
11.2018 - 04.2020
- Maintained a safe work environment by adhering to safety regulations and protocols during all lift driving tasks.
- Streamlined inventory management with accurate tracking of items using barcode scanners and documentation systems.
- Achieved timely completion of orders through effective communication with supervisors regarding task progress and potential obstacles.
- Collaborated with team members to ensure efficient distribution processes, resulting in improved customer satisfaction.
Server / Expo
Dave N Busters
04.2016 - 10.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Electrician - Network Cabling Copper / Fiber Optic Certifications
Earle C. Clements Job Corps Academy
07.2015
High School Diploma -
Earle C. Clements Job Corps Academy
07.2014
Skills
- Multitasking and organization
- Problem-solving
- Food handling
- Team collaboration
Contact
Douglasville GA 30134
Education
Morganfield, KY,Morganfield, KY
Languages
Spanish
Full Professional
Skills
Timeline
Cook
Carrabbas
05.2024 - 01.2025
Service Manager
Pep boys
05.2022 - 01.2024
Assistant Manager
Mavis Tires And Brakes
05.2020 - 03.2022
Fork Lift Driver/Chemical Compounder
Arylessence
11.2018 - 04.2020
Server / Expo
Dave N Busters
04.2016 - 10.2018
High School Diploma -
Earle C. Clements Job Corps Academy
Electrician - Network Cabling Copper / Fiber Optic Certifications
Earle C. Clements Job Corps Academy
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