IVANIA MICHELLE CALLES SALAZAR

• Collected and organized information for entry, prioritizing entries to increase efficiency.
• Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
• Maintained database by entering new and updated customer and account information.
• Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
• Remained focused for lengthy periods to accurately perform work with adequate speed.
• Reviewed and updated account information in company computer system.
• Exceeded quality goals to support team productivity.
• Located information contained in files to meet requests by supervisors and other departments.
• Contacted customers via phone or email to address data inquiries.
• Created reports and audited charts to maintain concise records.
• Scanned and stored files and records electronically to reduce paper files and secure data.
• Followed data program techniques and procedures to maintain data entry requirements.
• Reviewed, corrected or deleted data, verifying customer and account information.

• Monitored changes in delivery schedule and communicated changes to customers.
• Answered customer requests with information about product availability, shipping information and status updates.
• Matched bills of lading and reconciled quantities to verify items shipped.

Assisted with planning, organizing and coordinating company events.

• Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
• Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
• Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
• Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
• Posted job announcements and pre-screened applicants to candidates for available positions.
• Answered questions regarding salaries, benefits and other pertinent information.
• Prepared and set up new employee orientations.

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• Answered product questions with up-to-date knowledge of sales and promotions.
• Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
• Presented products and services to prospective and existing customers to meet client needs.
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
• Created successful strategies to develop and expand customer sales.
• Developed key customer relationships to increase sales.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Listened to customer needs to identify and recommend best products and services.
• Identified customer needs by asking questions and advising on best solutions.
• Reset store displays for special events and seasonal merchandise changes.

• Recommend products to customers, based on customers' needs and interests
• Answer customers' questions about products, prices, availability, product uses, and credit terms
• Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders
• Consult with clients after sales or contract signings to resolve problems and to provide ongoing support
• Provide customers with product samples and catalogs.
• Explain company personnel policies, benefits, and procedures to employees or job applicants
• Record data for each employee, including such information as addresses, weekly earnings, absences, amount of sales or production, supervisory reports on performance, and dates of and reasons for terminations
• Gather personnel records from other departments or employees
• Answer questions regarding examinations, eligibility, salaries, benefits, and other pertinent information
• Inform job applicants of their acceptance or rejection of employment
• Prepare badges, passes, and identification cards, and perform other security-related duties
• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
• Answer telephones, direct calls, and take messages.
• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
• Fielded telephone calls and offered prompt, detailed answers to meet requests.
• Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
• Delivered high-quality customer service through deep commitment to knowledge and performance.
• Communicated with customers and employees to answer questions or explain information.
• Processed accounts payable and accounts receivable updates to maintain current financial records.
• Followed confidentiality rules to preserve data quality and reduce potential information compromise.
• Contacted customers regarding account updates and potential problems.
• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
• Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
• Compile, copy, sort, and file records of office activities, business transactions, and other activities
• Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters
• Complete work schedules, manage calendars, and arrange appointments
• Review files, records, and other documents to obtain information to respond to requests
• Deliver messages and run errands.
• Inventory and order materials, supplies, and services.
• Complete and mail bills, contracts, policies, invoices, or checks
• Train other staff members to perform work activities, such as using computer applications
• Answer customers' questions about products, prices, availability, product uses, and credit terms
• Recommend products to customers, based on customers' needs and interests
• Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders
• Consult with clients after sales or contract signings to resolve problems and to provide ongoing support
• Provide customers with product samples and catalogs.
• Estimate or quote prices, credit or contract terms, warranties, and delivery dates.