IVANNA ALAS
Manchester,NH
Summary
Results-driven Branch Manager with a track record of exceeding customer expectations and achieving business objectives. 10+ years of success in retail banking.
Overview
11
11
years of professional experience
Work History
AVP - BRANCH MANAGER
M&T Bank
02.2023 - Current
- Responsible for overall profitability by directing sales and business development, meeting operational objectives, and ensuring the branch achieves its annual goals.
- Lead team to comply with all bank policies, regulations, and laws applicable.
- Develop and maintain strong relationships with clients, resulting in increased business opportunities independently and with branch partners.
- Develop branch staff through observational coaching sessions, calling sessions & other strategic activities.
- Ability to generate sales motivation.
Branch Manager
USAlliance Financial
01.2019 - 02.2023
- Coach team members to reach their goals while setting clear priorities.
- Responsible for overall profitability by directing sales and ensuring branch achieves its annual goals.
- Train and oversee employees to promote overall team productivity and consistent service in MA, CT districts.
- Dual-role call center manager to ensure customer satisfaction.
Branch Manager
Santander Bank
03.2017 - 12.2018
- Establish and deepen relationships with individual or business customers.
- Responsible for the administration of sales, service, operational efficiency, risk applications, and internal control.
- Managed and inspired team members to perform to their full potential, driving branch profitability.
Assistant Branch Manager
Citizens Bank
07.2014 - 02.2017
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Provide sales leadership to ensure growth through personal example & regular monitoring of team sales results.
Education
Bachelor of Science - Finance
Northeastern University
Boston, MA05-2026
Associate of Science - Accounting And Finance
North Shore Community College
Danvers, MA05.2023
Skills
- Goal-Oriented Attitude
- Effective Team Leadership
- Strong interpersonal skills
- Verbal and written communication
- Ability to adapt to change quickly
Accomplishments
- Repeatedly received recognition from superiors for excellence in service/sales.
- Increased monthly revenue 200% through implementation of strategic initiatives.
Languages
Spanish
Native or Bilingual
Projects
Northern New England Advisory Committee (internal)
September 2024 - Present
Objective: To accelerate our mission of becoming a distinctive bank that delivers success through feedback,testing learning and ideation.
Timeline
AVP - BRANCH MANAGER
M&T Bank
02.2023 - Current
Branch Manager
USAlliance Financial
01.2019 - 02.2023
Branch Manager
Santander Bank
03.2017 - 12.2018
Assistant Branch Manager
Citizens Bank
07.2014 - 02.2017
Bachelor of Science - Finance
Northeastern University
Associate of Science - Accounting And Finance
North Shore Community College
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