REGAN WOOD
Nacogdoches
Summary
Experienced banker with a dedicated, hardworking mindset with innovative ways to complete all tasks. Superior communication skills with co-workers and customers. Outgoing and efficient; well versed in loan processes for banking. Offering nine years banking experience and outstanding leadership and customer service.
Overview
9
9
years of professional experience
Work History
AVP | Branch Manager
Commercial Bank of Texas
11.2024 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Examined customer loan applications for loan approvals and denials.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Maintained friendly and professional customer interactions.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
AVP | Loan Administration Asst. Manager | Trainer
Commercial Bank Of Texas, N.A.
05.2019 - 10.2024
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Assessed student needs to develop effective training plans.
- Eliminated process gaps by implementing new methods of standardized training.
- Programed consumer and commercial loans into core system.
- Provided loan payoffs to title companies.
- Balancing multiple general ledger accounts.
- Consumer and Commercial Non-Real Estate centralized document prep.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Serviced secondary market real estate loans.
- Assisted in the implementation of electronic signatures policy and procedures.
Loan Processor
Neches Federal Credit Union
06.2017 - 05.2019
- Recommended loan approvals and denials based on customer loan application reviews.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Submitted loan applications to the underwriter for verification and recommendations.
- Reviewed and edited loan agreements to ensure accuracy.
- Maintained friendly and professional customer interactions.
- Processed title work.
- Processed E-Oscar disputes.
- Audited unsecured loans.
- Conducted loan interviews.
Teller
Neches Federal Credit Union
01.2016 - 06.2017
- Handled various accounting transactions.
- Collected member loan payments.
- Sold cashier's checks, traveler's checks and money orders.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Maintained friendly and professional customer interactions.
- Backup vault teller.
- Balanced ATM transactions.
- Greeted members.
- Exceeded referral goals monthly.
Education
Bachelor Of Science - Business Administration
Southern New Hampshire University
Hooksett, NH12.2023
High School Diploma -
Lumberton High School
Lumberton, TX05.2013
Skills
- Committed team player
- Quick problem solver
- Courteous, professional demeanor
- Positive attitude
- Goal-oriented
- Superior organization skills
- Cash handling expert
- Punctual
- Self-sufficient
- People-oriented
Additional Information
- ACCOMPLISHMENTS: Graduated internal leadership program at Commercial Bank of Texas “Emerging Leaders” in 2022.
Timeline
AVP | Branch Manager
Commercial Bank of Texas
11.2024 - Current
AVP | Loan Administration Asst. Manager | Trainer
Commercial Bank Of Texas, N.A.
05.2019 - 10.2024
Loan Processor
Neches Federal Credit Union
06.2017 - 05.2019
Teller
Neches Federal Credit Union
01.2016 - 06.2017
Bachelor Of Science - Business Administration
Southern New Hampshire University
High School Diploma -
Lumberton High School
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